The Neighborhood Assistance Center (NAC) provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin.
Modified Operations: We Are Ready To Serve You.
Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.
The following provides detailed information about the Neighborhood Assistance Center and its services:
Organizing your neighborhood group
Stakeholders can get involved in shaping their neighborhoods by participating in active neighborhood associations, homeowners associations, and other self-defined community organizations. The NAC can provide useful advice to groups and individuals who are looking to organize a neighborhood group, and can provide information about using key City of Austin involvement tools, including the Community Registry
Working with the City of Austin
The Neighborhood Assistance Center was created in 2009 to support and assists neighborhood-based groups in identifying city services. The NAC provides training to neighborhood-based groups and individuals who are interested in getting more involved with development activities at the neighborhood level. Neighborhood Advisors are available to discuss concerns and answer questions by both phone and email.
Getting information about private development
The NAC can assist with understanding land-use procedures, programs, and projects, as well as how to use various online tools & resources to locate case-specific information. These online resources can include Code regulations, the order in which land development processes occur, navigating the public hearings process, how to contact commissioners and council members, numerous interactive and ready-made maps, and more.
- Austin City Council
Council’s public “Message Board”: observe their discussion between meetings; meeting agendas & minutes; contact information
- Citizen Participation at Council Meetings
- Maps & Demographic Profiles of Council Districts
Plus links to other demographics maps, reports, presentations, and Texas data
- City of Austin Organizational & Department Chart
One-page visual of the six ‘priority outcomes’ of the Austin Strategic Plan
- City Management
- Public Records Search
Search for any official records; Council Resolutions and Ordinances; meeting agendas and items by meeting date, case number, keywords
- Boards & Commission
Council-appointed members of each Commission or Board; Bylaws and/or Rules & Procedures, Meeting schedules, agendas with backup materials, minutes and videos of past meetings
Council campaigns & Political Action Committees, voting information, election results
- Citizen Connect
Interactive map of code complaints
- Code Connect
“Hotline” staffed by experienced code inspectors to help with general code questions, provide resource guidance, escalate issues, and give updates on existing cases (phone & email)
- Official City Memos
Official Distribution memos provide updates and status reports on City issues and programs to the Mayor, Council and City staff
- ATXN Video (City of Austin TV Channel 6)
Video (or audio) recordings of Council & Commission meetings online (live and archived), News Conferences, “CityView”, “Notes in Time”, other videos. (some Board & Commission meetings are not video-recorded)
- Public Information Requests
Regardless of what information/records you are seeking, start on this page, and it will be routed to the proper department(s)
- Austin Notes
Sign up to receive regular email alerts from various departments/programs
- CityWorks Academy
Inside look at the workings of Austin’s city government and operations for adult residents of Austin
- Online Tools
Easy-to-use list of links to various online resources for understanding development in Austin
- Notifications & Interested Parties
Types of development cases that require the City to send notices to residents and registered organizations
- Austin Codes & Regulations
Links to all the Austin codes, regulations, rule postings, criteria manuals
- Development Process Flowcharts
Flowcharts to better understand the development and permitting process
- Growth Watch
Various analyses of historical development data in Austin, Emerging Projects, and more
HOUSING & PLANNING
- Standard Land Use & Map Designations
- Design Standards & Mixed Use (MU)
- Vertical Mixed Use (VMU)
- Residential Design & Compatibility Standards
a.k.a. “McMansion Ordinance”
- City of Austin Plans
Imagine Austin (& annual reports), Neighborhood Plans, Small Area Plans, Transportation Plans, etc.
- Long Range Planning
- Neighborhood Planning Program
Neighborhood Plans were implemented from the late 1990s through 2015, in the urban core and Oak Hill.
- Contact Teams
A neighborhood plan contact team (NPCT) is a group of individuals designated to be the stewards or advocates of their adopted neighborhood plan.
- Contact Teams
- Implementation Program
- Neighborhood Planning Program
- Housing affordability and income eligibility
- Maps & GIS Data
Pre-made maps, GIS data for download, links to all COA interactive maps (FloodPro, Property Profile, Parks, Traffic, Crime, etc.)
- APD District Representatives
Learn what services they can provide, what APD District are you in, and who is your “DR”
- Austin Dispute Resolution
Non-profit community mediation & facilitation services
Please contact Carol Gibbs (512-974-7219) for further assistance.