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Frequently Asked Questions

FAQ

  • Obtain at least three bids for your project and carefully compare the bids. The lowest bid may not always be the best value.
  • A small retainer fee or payment for necessary materials may be appropriate prior to commencement of the project, but full payment in advance of the project is not advisable.
  • Additions or alterations to your home contrary to city code may affect title transfers or insurance requirements should you ever decide to sell your home. Therefore, be cautious of contractors who that state no permits or inspections are required.
  • All contractors are required to obtain permits for their work, thus be wary of a contractor who asks you to obtain a permit on their behalf. The party that obtains the permit is ultimately held responsible for work that does not meet city code.
  • Use only licensed trade contractors and request proof of a current license. The following trades require a license:
    • Electricians
    • Plumbers
    • Air Conditioning Contractors
    • Irrigation Contractors
    • Trade contractors must be licensed by the State of Texas and must be registered with the City of Austin before performing any work.
  • Request and verify references, and request to see a list or photos of projects similar to yours.
  • Check with the Better Business Bureau for any complaint records on your contractor.
  • Before your project begins, request proof of a building permit and any required trade permits. During the course of your project, monitor your contractor’s inspection records.

Annexation & Extraterritorial Jurisdiction Planning

Inside the City Limits (full purpose annexation) – Zoning, Subdivision, Site plan, Building, Trade and Concrete permits required.

If your property is totally within the City of Austin and you are erecting, constructing, enlarging, altering, repairing, improving, removing, converting, moving, demolishing any building or structure, you are required to obtain a City of Austin Building Permit and a site plan approval or site plan exemption. Depending on the extent of your work, you may be required to obtain one or more of the following permits

  • Building
  • Electrical
  • Mechanical (heating/air conditioning)
  • Plumbing
  • Concrete
  • Development

Inside the City Limits (limited purpose annexation) – The same rules above apply to requirements for building permits and site plan and/or development permit approvals and exemptions for the City. City of Austin plumbing, electrical, concrete and mechanical permits are required. In addition to the City permits, Travis County requires development permits, building permits and driveway permits.

Extra-territorial Jurisdiction (not limited purpose annexation – The extra-territorial jurisdiction (ETJ) is that area extending five miles outside the City of Austin corporate limits. All development in the ETJ is required to obtain site plan (development permit) approvals or site plan exemptions from the City. In addition, plumbing and/or electrical permits may be required if the project is served by City utilities (ETJ fees will be assessed in addition to the permit fees). Development and driveway permits are required by Travis County and Hays County.

All areas inside the city limits and/or ETJ (other commonly required approvals): • Austin/Travis County Health Department permits, if the project needs a septic system or if it is a sanitary land fill or salvage yard. LCRA has jurisdiction for permits for septic tanks adjacent to Lake Travis. • US Fish and Wildlife Service permits for endangered species habitats • Texas Water Commission permit for projects over the Edwards Aquifer • Texas Parks and Wildlife Department, Corps of Engineers approval for drainage modifications • Projects involving single family boat docks, earthwork, site clearing, utilities, and street and drainage improvements require a site plan (development permit) or site plan exemption. Boat docks also require building and electrical (if lighted) permits along Lake Austin.  Call the Planning and Development Review Department for other requirements at 974-2380.Inside the City Limits (full purpose annexation) – Zoning, Subdivision, Site plan, Building, Trade and Concrete permits required.

If your property is totally within the City of Austin and you are erecting, constructing, enlarging, altering, repairing, improving, removing, converting, moving, demolishing any building or structure, you are required to obtain a City of Austin Building Permit and a site plan approval or site plan exemption. Depending on the extent of your work, you may be required to obtain one or more of the following permits

  • Building
  • Electrical
  • Mechanical (heating/air conditioning)
  • Plumbing
  • Concrete
  • Development

Inside the City Limits (limited purpose annexation) – The same rules above apply to requirements for building permits and site plan and/or development permit approvals and exemptions for the City. City of Austin plumbing, electrical, concrete and mechanical permits are required. In addition to the City permits, Travis County requires development permits, building permits and driveway permits.

Extra-territorial Jurisdiction (not limited purpose annexation) – The extra-territorial jurisdiction (ETJ) is that area extending five miles outside the City of Austin corporate limits. All development in the ETJ is required to obtain site plan (development permit) approvals or site plan exemptions from the City. In addition, plumbing and/or electrical permits may be required if the project is served by City utilities (ETJ fees will be assessed in addition to the permit fees). Development and driveway permits are required by Travis County and Hays County.

All areas inside the city limits and/or ETJ other commonly required approvals: • Austin/Travis County Health Department permits, if the project needs a septic system or if it is a sanitary land fill or salvage yard. LCRA has jurisdiction for permits for septic tanks adjacent to Lake Travis. • US Fish and Wildlife Service permits for endangered species habitats • Texas Water Commission permit for projects over the Edwards Aquifer • Texas Parks and Wildlife Department, Corps of Engineers approval for drainage modifications • Projects involving single family boat docks, earthwork, site clearing, utilities, and street and drainage improvements require a site plan (development permit) or site plan exemption. Boat docks also require building and electrical (if lighted) permits along Lake Austin.  Call the Planning and Development Review Department for other requirements at 974-2380.

In areas annexed for full purposes, the City provides full municipal services, assesses taxes, and enforces City ordinances and regulations. Residents may vote in all City elections and run for office.

Limited purpose annexation extends the City's ordinances and regulations pertaining to land development and the environment and, in some cases, health and safety. The City collects no taxes in limited purpose areas and does not provide municipal services such as police protection. Residents may vote in city council and charter amendment elections. They may not vote in bond elections or run for office.

Zoning

A nonconforming use is the use of any land, building or structure that does not conform with current applicable use regulations but complied or was not under requirements to comply with regulations at the time the use was established.

Specific requirements govern the discontinuance of nonconforming uses. Also, specific code requirements address damages and the ability to make major substantial changes to structures designated as nonconforming uses.

The process begins with submitting an application on any business day at the Intake Center, 4th floor, One Texas Center, 505 Barton Springs Road, and may be found at (link to application). Each zoning application is assigned to a Case Manager and a review team. Once your application has been submitted, any questions, problems, conflicts, etc. should be directed to the Case Manager, who will serve as the liaison between you and the City of Austin and be your main point of contact. If you need to see your Case Manager, it is suggested an appointment be made in advance. A written report from staff will be available to the applicant and the public several days before the item is scheduled for review by the Land Use Commission.

Zoning requests are typically heard by the assigned Land Use Commission on the fourth or fifth Tuesday of the month following the date of submittal (approximately 6 to 7 weeks), and by the City Council on the fourth Thursday following the Commission’s recommendation. City Council approvals or approvals with conditions result in a city ordinance which must be voted on and approved by the City Council in three readings (2nd and 3rd readings can be combined). Adopted city ordinances are available at the Public Records Search.

In an area with a neighborhood plan, a zoning or rezoning within a neighborhood planning area follows the same procedure as cases outside of the planning areas as long as the application is not amending the neighborhood plan or the Future Land Use Map for that area. You would need to file a neighborhood plan amendment case if you are seeking a land use designation that is different from the Future Land Use Map for the neighborhood plan where the subject property is located. To determine if you need a neighborhood plan amendment, please follow the instructions on the Plan Amendment Process application.

Please contact the Intake Division at (512) 974-7208, 974-2681 or 974-2350 for more information as there are specific costs for properties based on acreage of a site.

A Planned Unit Development (PUD) is intended for large or complex developments under unified control planned as a single continuous project, to allow single or multi-use projects within its boundaries and provide greater design flexibility for development proposed within the PUD. Use of a PUD district should result in development superior to that which would occur using conventional zoning regulations. PUD zoning is appropriate if the PUD enhances preservation of the natural environment; encourages high quality and innovative design and ensures adequate public facilities and services for development within the PUD.

The minimum size generally considered appropriate for a PUD is ten acres. Absent unique or special topographic constraints or other exceptional circumstances affecting the property, creation of a PUD is not justified for development of tracts of less than ten acres since conventional zoning regulations should provide for adequate development. Please refer to Chapter 25-2, Division 5, (Section 1.1 through Section 2.5.7).  You can also download the  PUD Ordinance document.

Zoning is a classification assigned to a particular set of land uses. The zoning on your property can be found on the Geographic Information System viewer by typing in an address and then clicking on the left navigation called "Zoning Profile".

For official verification of the zoning on a particular property, please call Document Sales at 974-2213. Please have the County Appraisal District reference number of the property (14 digits) ready prior to calling.

The protest provisions contained in Section 25-2-284 are commonly referred to as "petition rights." This provision generally provides that when the Land Use Commission has not recommended approval of a request for rezoning to a planned unit development (PUD) district, or when a written protest against a proposed rezoning is signed by 20% or more of either the area of the lots or land included in such proposed change, or of the lots or land immediately adjoining the same and extending 200 feet, such rezoning shall not become effective except by the favorable vote of three-fourths of all members of the Council. In computing the percentage of land area, the area of streets and alleys shall be included in the computation. Zoning Petition

The Zoning Site Development Standards are listed below. These tables do not constitute a comprehensive list of all site related regulations within the zoning or planning jurisdiction of the city. For further information, please see the Austin City Code.

 

In some cases these requirements will preclude the issuance of a site plan exemption. In other cases the exemption may be granted, but the applicant should be advised that other regulations must be met before the business can open. Refer to the Land Development Code, Sections 25-5-146 (b), 25-2-808 and 25-6-471 (c).

  1. Restaurant is an establishment engaged in the preparation and retail sale of food and beverages for on-premise consumption or in a ready-to-consume state. Restaurants are further classified as General or Limited. Only a Restaurant-General may serve alcoholic beverages. At least 51% of the gross income must be derived from the sale of prepared food. A restaurant use is first allowed in the LR Neighborhood Commercial District.
  2. Cocktail lounge is a business engaged in the preparation and retail sale of alcoholic beverages for consumption on the premises. Uses such as billiard parlors, dance halls, and live music venues may be included in this category if alcohol sales exceed 49% of the gross revenue. A cocktail lounge use is permitted in the CBD district, and conditional in the L, W/LO, CS-1 and CH districts.
  3. Liquor sales refer to an establishment engaged in retail sale of alcoholic beverages for consumption off the premise. A liquor sales use is permitted in the CBD, DMU, CS-1 and CH districts and conditional in the LI and MI districts.
  4. Alcoholic beverage permit is a permit issued by the Texas Alcoholic Beverage Commission authorizing the sale of alcoholic beverages.
  5. Late-hours permit is a permit issued by the Texas Alcoholic Beverage Commission authorizing a restaurant to serve alcohol between midnight and 2:00 a.m.

A Traffic Impact Analysis (TIA) provides information on the projected traffic expected from a proposed development. A TIA also evaluates the impact of proposed development on the roadways in the immediate proximity of the proposed development. The TIA should identify any potential traffic operational problems or concerns and recommend appropriate actions to address such problems or concerns. 

A traffic impact analysis shall be consistent with the code requirements and the Transportation Criteria Manual. The geographic area to be considered in the TIA shall be established by the Director. The TIA should consider and account for the potential traffic to be generated by other undeveloped sites within the established study boundaries.

A neighborhood traffic analysis is a simplified TIA that assesses the impact of a proposed project on residential streets. A neighborhood TIA is limited to an evaluation of existing and projected operating levels of residential streets and an identification of mitigation measures needed to minimize traffic impacts.

TIA requirements apply to each individual lot when an application is made to zone or rezone the lot or for site plan approval to develop the lot.

Generally modifications to an application may include but are not limited to:

  1. A reduction in the number of projected vehicle trips per day.
  2. Dedication of additional right-of-way.
  3. Rerouting of traffic and of proposed access and egress points serving the proposed project;
  4. Participation in the funding of traffic signal and /or intersection improvements.

Vehicle Trip Thresholds A local or collector street means any roadway not designated as an arterial street. A residential local or collector street is one along which 50% or more of the frontage within 1,500 feet of the proposed project's property lines (or the nearest arterial, whichever distance is less) is zoned SF-5 or more restrictive uses.

  • A TIA is required if the expected number of trips generated by the project exceeds 2,000 vehicle trips per day.
  • A neighborhood traffic analysis is required if the project has access only to a residential local or collector street and the expected number of vehicle trips generated by the project exceeds 300 vehicle trips per day over the existing uses.

A zoning change can be requested by submitting an application to the Intake division of the Planning and Development Review Department. Please contact (512) 974-7208, 974-2681 or 974-2350 to schedule an appointment. A pre-application conference with planners in the Development Assistance Center is encouraged.

The Applicant and his designated agent, as well as property owners, renters and utility account holders, registered neighborhood associations, community groups and environmental interest groups located within 500 feet of the zoning change are mailed an initial notice of filing within 14 days of application submittal. The notice includes the applicant's contact information, descriptions of the existing and proposed zoning, and Staff contact information. Subsequent notice(s) identifying the date and time of the Land Use Commission and City Council meetings are also mailed prior to these public hearings. Signs which identify the case number are also posted on all properties under zoning review.

Conditional Overlays are combined with base zoning districts on specific properties to further restrict a zoning classification or land use. The CO is intended to provide flexible and adaptable use or site development regulations by requiring standards tailored to individual properties. A conditional overlay may be applied to any base zoning district. A CO may be applied to do the following:

  • Prohibit permitted, conditional and/or accessory uses otherwise allowed in a base district
  • Make a permitted use a conditional use
  • Decrease the density that may be constructed
  • Decrease building heights
  • Increase minimum setback requirements
  • Decrease maximum impervious or building cover requirements
  • Restrict access to adjacent roads and require specific design features to minimize the effects of traffic.

Deed restrictions on a property can be found by researching the Travis County Clerk’s Public Records. Deed restrictions run with the land regardless of property ownership.

Business-Related Permits

The City of Austin requires a permit for any person, firm or corporation to erect, construct, enlarge, alter, repair, improve, remove, convert, move or demolish any building or structure within the City’s zoning jurisdiction or in a Municipal Utility District (MUD) if the consent agreement between the MUD and the City requires insurance of a permit prior to construction. Unless specifically exempted by the City Code, permits are required within the City’s zoning jurisdiction; in MUDs or for electrical and plumbing work in other areas outside the City’s zoning jurisdiction where City utilities are provided. A separate permit is required for each building or structure where work occurs. NOTE:  Non-structural repairs to a residence do not require a permit.

A permit expires on the 181st day if the project has not scheduled nor received an inspection.  A  “Canceled” and/or “Failed/No Work Performed” inspection result does not extend the expiration date.  

A home occupation is a commercial use that is accessory to a residential use. A home occupation must comply with the requirements of Section 25-2-900 of the Austin City Code.

Advertising a home occupation by a sign on the premises is prohibited, except as provided under Section 25-10-156 (Home Occupation Signs).  Advertising the street address of a home occupation through signs, billboards, television, radio, or newspapers is prohibited.

The following are prohibited as home occupations:

  • animal hospitals, animal breeding;
  • clinics, hospitals;
  • hospital services;
  • contractors yards;
  • dance studios;
  • scrap and salvage services;
  • massage parlors other than those employing massage therapists licensed by the state;
  • restaurants;
  • cocktail lounges;
  • rental outlets;
  • equipment sales;
  • adult oriented businesses;
  • recycling centers;
  • drop-off recycling collection facilities;
  • an activity requiring an H-occupancy under Section 25-12, Article 1 (Uniform Building Code);
  • automotive repair services; and
  • businesses involving the repair of any type of internal combustion engine, including equipment repair services.

For information about Residential Tours, please see Section 25-2-901 of the City Code. For information about Garage Sales, please see Section 25-2-902 of the City Code

For more information contact the Development Assistance Center, 974-6370.

Permits

The City of Austin requires a permit for any person, firm or corporation to erect, construct, enlarge, alter, repair, improve, remove, convert, move or demolish any building or structure within the City’s zoning jurisdiction or in a Municipal Utility District (MUD) if the consent agreement between the MUD and the City requires insurance of a permit prior to construction. Unless specifically exempted by the City Code, permits are required within the City’s zoning jurisdiction; in MUDs or for electrical and plumbing work in other areas outside the City’s zoning jurisdiction where City utilities are provided. A separate permit is required for each building or structure where work occurs. NOTE:  Non-structural repairs to a residence do not require a permit.

A permit expires on the 181st day if the project has not scheduled nor received an inspection.  A  “Canceled” and/or “Failed/No Work Performed” inspection result does not extend the expiration date.  

Residential Building Review

The City of Austin requires a permit for any person, firm or corporation to erect, construct, enlarge, alter, repair, improve, remove, convert, move or demolish any building or structure within the City’s zoning jurisdiction or in a Municipal Utility District (MUD) if the consent agreement between the MUD and the City requires insurance of a permit prior to construction. Unless specifically exempted by the City Code, permits are required within the City’s zoning jurisdiction; in MUDs or for electrical and plumbing work in other areas outside the City’s zoning jurisdiction where City utilities are provided. A separate permit is required for each building or structure where work occurs. NOTE:  Non-structural repairs to a residence do not require a permit.

A permit expires on the 181st day if the project has not scheduled nor received an inspection.  A  “Canceled” and/or “Failed/No Work Performed” inspection result does not extend the expiration date.  

City Arborist

Can you recommend a good arborist?

While we can not recommend specific arborists, we can certainly help you find a certified arborist that specializes in what you need. First however, it is important to know the difference between a consulting arborist and an arborist that trims and/or removes trees. Many arborists may do both, but typically if you need a diagnosis for what is wrong with your trees, you should hire a consulting arborist. If you have a tree that has been storm damaged or is dead, you should hire an arborist that specializes in tree trimming or removal. Here are a couple links that can help you find an ISA Certified arborist in your area.

Trees are Good

American Society of Consulting Arborists

How do you properly plant a tree?

The Texas Forest Service suggests the following: Loosen the soil in your planting site to a depth of 12 inches using a shovel. Work an area 2 to 5 times the diameter of the root ball. This will provide hospitable conditions for the tree to send out roots. Do not add organic matter (compost or peat) to the loosened soil.

In the center of the planting site, dig a hole to the depth of the root ball. Set the tree in the hole so that the top of the root ball is level with the surrounding soil. When removing a tree from its container, take care to avoid breaking the root ball. Position the tree and backfill with a little soil to hold it in place. Twine, wire, and burlap should be cut and pulled down off the root ball of balled and burlapped trees. Backfill with soil removed from the hole. Do not add organic matter to the backfill. As you fill the hole, use water to settle air pockets. Tamp the soil lightly, but do not compact the soil around the root ball. Build a small dam around the base of the tree with soil from the hole. This will help hold water while it percolates into the soil. Spread 3 or 4 inches of mulch (compost, wood chips, etc.) over the entire planting site. Avoid piling mulch directly against the base of the tree.

If your tree seems to need additional support, use two or three 6-foot stakes outside the root ball. Attach the tree to the stakes with wide nylon webbing. The traditional method of using rope or wire cushioned with a piece of garden hose may be effective, but it can cause damage to the tree. Whatever the method of attachment, the tree should have enough freedom to sway in the wind so it can develop strength. The stakes should be removed after the first growing season.

Fertilizer probably is not needed. If you want to fertilize, use a slow-release fertilizer that is high in nitrogen. Some nurseries carry packets of slow-release fertilizer for trees that can be tossed into the hole along with the backfill.

How do I choose the type of tree to plant?

See the Texas Forest Service "Texas Tree Planting Guide" for great tips on what kind of tree to select, what to look for in the nursery, how to plant the tree, and more.

What is the best time of year to plant a tree?

The Texas Forest Service states, "Generally late fall through early spring is the best time to plant a new tree. Most shade and ornamental trees sold in the nursery trade are either balled-and-burlapped or container grown. Balled and burlapped trees should be planted as early as possible, preferably before bud break. Container grown trees can be planted later in the season because there is less disturbance of the plant's root system."

 

 

 

What are some benefits of trees?

Trees supply character to a landscape, create a sense-of-place, provide a habitat for plants and animals, promote interacting within the community, temper local climate, reduce stormwater runoff/erosion, diminish building lines, conceal unsightly views, provide solitude, assist in conserving energy, and increase property values.

What type of tree is this?

There are over 100 tree species in the Hill Country area. Access the following sites for additional information: Austin Grow Green and Texas A&M Horticulture - Texas Native Trees.

How do I measure a tree?

See illustration

How do you tell the age of a tree?

The Texas Forest Service states, "Every year a tree goes through a growing season when conditions are right for it to gain size. A ring forms on the inside of tree for each year that tree has been alive. A simple core sample can be taken using a special tool known as an increment borer. The rings on this core sample are then counted to determine the age of that tree."

 

 

When do I need a tree permit?

If you live within the City of Austin zoning jurisdiction a Tree Ordinance Review Application is required when removing a protected size tree (or if you are working within the Critical Root Zone). Click here for regulations about protected sized trees.

What are the steps for removing a protected size tree within the City of Austin?

If you have a protected size tree within the City of Austin, complete and submit the Tree Ordinance Review Application, and pay the applicable fee. Once these items are complete City staff will perform a site inspection and contact you about your request.

What size trees are protected?

A protected size tree is determined by measuring the tree trunk at 4 feet above ground. This is commonly known as DBH (diameter at breast height). The tree, within the Austin city limits, is protected once it reaches 8 inches in diameter (19 inches at a single family home). Diameter = Circumference / 3.1416 and Circumference = Diameter X 3.1416.

What is the purpose of a tree survey?

A tree survey tag is usually an aluminum circular or rectangular label attached to the tree trunk. A tag is used for physically identifying a tree with a specific number. This number is referenced on a site plan or survey. It does not mean the tree is marked to be saved or removed.

Who do I call if I have a tree removal question?

The City Arborist (974-1876) should be contacted if you have a tree removal question. If the tree is on public property contact the Parks and Recreation Department.

 

 

 

 

 

 

 

What is Oak Wilt and is my tree susceptible?

Most oak trees are vulnerable to oak wilt. However there are steps that limit susceptibility (i.e. using pruning spray immediately after pruning, pruning in the colder months, removing diseased firewood). Oak wilt is a serious disease caused by a fungus that attacks the vascular system of virtually all species of Oak trees resulting in the death of the tree in nearly every instance. The disease spreads mainly through interconnecting root systems of adjacent trees; and through wounds on trees (don't prune oak trees in the springtime). Large infection areas can be controlled by "forest sanitation" methods that emphasize the removal of infected trees at the perimeter of the disease area. One method of dealing with the disease is to encourage tree diversity on your land. A fungicide (Alamo) properly applied to specimen trees prior to or during the very early stages of the disease has shown some promise for controlling oak wilt.

Is ball moss killing my tree?

In most cases, the answer is no. For a full explanation, read our fact file on ball moss.

There is something wrong with my trees. Can someone come out and look at them?

The City of Austin does not provide tree consulting for citizens. While we are happy to answer basic questions over the phone or via email, we can not provide a full diagnosis of what may be ailing your tree(s). We recommend consulting with a certified arborist for those questions.

Below are a few links that can help you find a Certified arborist in your area.

Trees are Good (Click on the "Find a Tree Care Service" link)

American Society of Consulting Arborists

 

 

 

 

Can I plant or remove a tree in the public Right of Way?

Trees that are located within the public Right of Way are public trees, and are regulated by the Parks and Recreation Department Urban Forestry.    Public trees that are close to power lines are maintained by Austin Energy.

My neighbor's tree limbs are growing over my property line - can I prune these limbs?

This can be a tricky issue. Prior to any action occurring neighbors are encouraged to interact and discuss their concerns. Legally, this is a civil matter between the property owners. Typically a landowner may remove vegetation that crosses their property line (or the air space directly above it). We encourage establishing a plan that has been approved by all parties. We also encourage using ideal pruning techniques. *Note - No more than 30% of the canopy can be removed without a permit if the tree is protected size.

Will the City pick up my tree and yard clippings?

The City's Austin Resource Recovery (formerly Solid Waste Services) manages these concerns. 

Will the City prune or remove my tree?

The property owner is responsible for completing the required maintenance. If the tree is located on public property the City may perform the work. See Parks and Recreation Department Urban Forestry for additional information.

Who can I contact with specific problems with trees?

There are multiple tree-related concerns that will determine if the City can assist you. Are limbs hampering traffic flow? Is a fallen tree clogging a waterway? Has a tree fallen on utility lines? Is a tree blocking the alley? Is a tree creating a blind spot at an intersection? The following list helps to identify whom to contact about your specific tree maintenance issues:

Power lines and street lamps - Contact Austin Energy at 494-9400

All other tree related concerns - contact 3-1-1

 

Obtaining a Building Permit

1. Who can schedule a Building Inspection?

Anyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents.

To assign an agent, complete the Inspection Agent Letter of Authorization

It is solely the responsibility of the permit holder to keep a permit active by actively performing work toward the completion of the project as permitted by scheduling an inspection.

2.  What inspections are required? 

Download the Inspection Request Brochure

3.  How do I schedule an Inspection?

Choice 1: Interactive Voice Response (IVR) System

1. Make sure you have your IVR personal identification number (PIN). To get an IVR PIN, complete the form Inspection Agent Letter of Authorization and Request for IVR PIN Number (PDF). You can also pick up a form at the Inspections Office on the third floor of One Texas Center, 505 Barton Springs Road, or request a form by calling (512) 974-2027.

2. Call the IVR number: (512) 480-0623.

3. Choose among (1) Schedule Inspections, (2) Obtains status on inspections, and (3) Exit the system.

4. Enter your IVR PIN.

5. Enter your ten-digit permit number.

6. Use the inspection type codes (PDF) to schedule your inspections.

Choice 2: Online at the City of Austin Web site

1. Go to the Interactive Development Review, Permitting and Inspection Web site.

2. Click on "Registered User Login."

3. If you are already a registered user on this Web site, enter your e-mail address and password.

4. If you are a first-time user, click "Register Now." Provide the requested information, and in about one to two business days, you will receive your Registered User PIN, which you can use to complete the process of becoming a Registered User on this Web site.

Planning and Development Review Department

1. Who can schedule a Building Inspection?

Anyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents.

To assign an agent, complete the Inspection Agent Letter of Authorization

It is solely the responsibility of the permit holder to keep a permit active by actively performing work toward the completion of the project as permitted by scheduling an inspection.

2.  What inspections are required? 

Download the Inspection Request Brochure

3.  How do I schedule an Inspection?

Choice 1: Interactive Voice Response (IVR) System

1. Make sure you have your IVR personal identification number (PIN). To get an IVR PIN, complete the form Inspection Agent Letter of Authorization and Request for IVR PIN Number (PDF). You can also pick up a form at the Inspections Office on the third floor of One Texas Center, 505 Barton Springs Road, or request a form by calling (512) 974-2027.

2. Call the IVR number: (512) 480-0623.

3. Choose among (1) Schedule Inspections, (2) Obtains status on inspections, and (3) Exit the system.

4. Enter your IVR PIN.

5. Enter your ten-digit permit number.

6. Use the inspection type codes (PDF) to schedule your inspections.

Choice 2: Online at the City of Austin Web site

1. Go to the Interactive Development Review, Permitting and Inspection Web site.

2. Click on "Registered User Login."

3. If you are already a registered user on this Web site, enter your e-mail address and password.

4. If you are a first-time user, click "Register Now." Provide the requested information, and in about one to two business days, you will receive your Registered User PIN, which you can use to complete the process of becoming a Registered User on this Web site.

East Riverside Corridor

Probably not, unless you are making significant changes to your building or property. The ERC Regulating Plan site and building design standards will likely apply to new construction, redevelopment, and major rehabilitation only. If you have a current business within the ERC boundaries, you will likely not be required to build a new sidewalk in front of your building or follow other new design standards unless you make changes to your property that require a site plan permit from the City.

The City of Austin is currently investigating the potential for a streetcar or light rail system to connect the Mueller redevelopment area, the University of Texas, the Capitol complex, downtown, and the Austin-Bergstrom International Airport. There are two possible routes to connect Downtown to the airport, but the recommended route is along East Riverside Drive because the transit line would serve existing neighborhoods, the area already has high transit ridership and the potential for transit-supportive development and redevelopment, and because there is sufficient street Right-of-Way for a dedicated median-running transit line without the need for the City to acquire land. Although final route recommendations and system designs are not complete, and funding has not been identified for the rail system, the Master Plan and Regulating Plan are intended to serve as a guide for future land use regulations and design standards that will be supportive of transit. For more information about the proposed urban rail system, visit the Austin Strategic Mobility Plan website.

Other adopted Regulating Plans in Austin include land use, circulation, streetscape, site development, and building design standards. The following are standards that may be included in the ERC Regulating Plan:

  • Permitted and prohibited land uses
  • Maximum and minimum building height allowed
  • Maximum density and/or Floor-to-Area Ratio (FAR) allowed
  • Sidewalk requirements
  • Building placement standards (where a building is located on a site)
  • Maximum block size standards (requirements for new streets to break up a site)
  • Minimum and maximum parking required
  • Parking design standards
  • Drive-through facility standards
  • Exterior lighting standards
  • Sign regulations
  • Building façade and building design standards
  • Open space requirements
  • Green building requirements
  • Other

Design Based Codes or Form Based Codes are a type of land development regulations that places primary emphasis on the physical form of buildings and site development with the end goal of producing a predictable built environment or specific type of 'place'. This sets them apart from conventional zoning, which focuses primarily on uses (commercial, residential, etc) and numerical standards (e.g. maximum building heights and density) whose physical outcomes in terms of what a development will look like are difficult to predict. By addressing physical form of development explicitly, Design Based Codes can provide more contextually sensitive and predictable results. For more information on Form Based Codes, visit the Form Based Code Institute.

A Regulating Plan is a document that includes design-based code development standards for properties within a specific geographical area. The Regulating Plan presents the development standards in both words and diagrams and includes a map designating the locations where different standards apply. This creates a more predictable built environment based on clear community intentions regarding the physical character of the area. The Regulating Plan for the East Riverside Corridor (ERC) will build upon the vision as defined in the ERC Master Plan.The intention of the new regulations will be to ensure new development and redevelopment contributes towards the Master Plan vision of a walkable, transit-supportive corridor with well designed buildings, streetscapes and open space. With redevelopment already occurring, a number of aging and underutilized buildings, and proposed rail service on Riverside Drive, a Regulating Plan is important to ensure that development in the East Riverside Corridor matches the goals and vision outlined in the ERC Master Plan.

The ERC Master Plan was adopted by the City Council in February 2010 after more than a year and a half of public input and planning. It establishes a long-term vision, plan and implementation strategy for the corridor, including specific land use, urban design, and transportation recommendations. The Regulating Plan will build upon the ERC Master Plan by providing specific standards or requirements for new development and redevelopment, regarding what building form is appropriate throughout the study area to achieve the results articulated by the community.

Yes, Staff recommends the Montopolis and EROC Neighborhood Plans be amended to incorporate the new East Riverside Corridor Master Plan when the new regulations are adopted and properties are rezoned. The Neighborhood Plan future land use map (FLUM) designations will be amended as necessary to be consistent with the proposed new zoning and regulations in the ERC Regulating Plan.

If your property is located within the East Riverside Corridor (ERC) planning area boundary, as shown in the ERC Master Plan, then the City is considering rezoning your property.

The City is in the process of creating a draft Regulating Plan (a design-based code with new zoning and urban design regulations) specially tailored for the ERC area, based on the goals of the ERC Master Plan. The Regulating Plan standards will likely be applied to properties in the ERC Master Plan area through a new specially-created zoning category for the East Riverside Corridor.

Check the ERC website for public input opportunities as the regulations are being developed over the next year. Ultimately, the draft Regulating Plan and proposed property rezonings will be presented to the City Council at a public hearing, where Council will consider adopting the Regulating Plan and approving the rezonings.

Yes, after the ERC Regulating Plan is adopted, new development, redevelopment, and buildings undergoing major rehabilitation will be required to comply with the Regulating Plan site and building design standards. Development that does not require a site plan or interior remodeling of a building may be exempt from complying with the Regulating Plan standards. The final adopted ERC Regulating Plan will specify what types of development are exempt from the standards.