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About TARA

Mission:

TARA provides consumer protection, access to technology resources and generates revenues to support City services.

TARA Staff Directory

TARA is also responsible for:

Department Goals by Program: 

• Obtain fair compensation for private use of public rights-of-way and provide collection services for client City departments to maximize revenue.

Program Performance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Percentage of consumer complaints resolved 100 100 100 100 100
Right-of-way revenue collections 36,272,379 34,748,263 36,944,287 36,897,977 37,702,431
Cost of claims collections per dollar amount collected 0.11 0.18 0.21 0.08 0.21
Number of claims referred for collection 550 460 460 470 500

 

• Provide information and communications technology for the community through public access, provide training to enhance knowledge and skills, and promote relevancy and adoption of emerging technology.

Program Performance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Austin Free-Net public access average monthly number of user logins at community computer labs and centers 14,864 8,000 12,921 12,089 12,498
Percent of digital inclusion programs' participants that improved their basic digital skills no data, new measure in FY 15 90 80 85 80

 

• Protect consumers from predatory lending practices, ensure utility rate changes are reasonable and resolve consumer utility service complaints.

Program Peformance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Number of Credit Access Business Certificates of Registration 122 130 116 in Dec 104 121

 

Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

124 West 8th Street
Austin , TX 78767

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM

TARA Revenue
TARA brought in $35,998,562 in franchise, license and right-of-way fees in 2016