Provide frequently asked questions from your department. Ensure that they are in fact questions your department are asked frequently by the public. Avoid using this content type as a "dumping ground" area as they can quickly become no longer useful.
How to Create an FAQ
To get to the FAQ, go to My Workbench and select “Create Content.” Then, select the FAQ content type.
1. Select “FAQ” in the Editorial Section. Please do not select anything other than "FAQ" in the editorial section, as it will mess up your department's pages.
2. Add the Page Reference, if appropriate. View additional information about setting the correct Page Reference.
3. Add the single frequently asked question in the “Question” field. Remember to use wording that customers often use when asking the question.
4. Add the single answer to the question in the “Answer” field. View more information about the body editor.
Saving & Moderating Content
Once you’ve completed your FAQ, click Save at the bottom. You will then be able to send it through workflow to be published on the site.