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City of Austin - JOB DESCRIPTION

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Victim Services Counselor

FLSA: Standard/Non-Exempt EEO Category: (20) Professionals
Class Code: 19056 Salary Grade: OE5
Approved: October 24, 1997 Last Revised: September 28, 2016

Uses comprehensive knowledge to provide crisis and clinical counseling to individuals, couples, and families experiencing crime, trauma, or crisis situations in support of the Austin Police Department's Victim Services Counseling Program.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Provides psychological, emotional, cognitive, and physical assessments of individuals of crime, trauma, or crisis situations; either on scene of the incident or at a later time when the person is located.
  2. Formulates and implements clinical intervention strategies until stabilization occurs.
  3. Provides support and assistance to victims and witnesses throughout the criminal justice process serving as a liaison and advocate with law enforcement and other agencies.
  4. Delivers death notifications for all APD related cases as requested by the Travis County Medical Examiner’s office and other outside agencies across the country.
  5. Prepares for and testifies in court as a fact witness or as an expert witness.
  6. Plans, develops, and conducts trainings, presentations, and educational sessions to law enforcement, other outside agencies and the community.
  7. Serves as the Crime Victim Liaison for the Austin Police Department, providing information about victim’s rights and Crime Victims’ Compensation to victims of crime and law enforcement personnel.
  8. Conducts media interviews in collaboration with the Public Information Office.
  9. Compiles data and information for reports.
  10. Assists other public safety agencies.
  11. Conducts debriefings, group counseling, and/or diffusing’s to law enforcement, other public safety agencies, other agencies, and the community after critical incidents, large scale events, and disasters.         
Responsibilities - Supervisor and/or Leadership Exercised:
  • None
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of counseling, theoretical frameworks, and techniques.
  • Knowledge of mental health issues, trauma, and victimology.
  • Knowledge of Critical Incident Command.
  • Knowledge of police operations and investigative procedures.
  • Knowledge of Victim Assistance best practices.
  • Skill in oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications. Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Skill in trauma and crisis counseling.
  • Ability to work with frequent interruptions and changes in priorities. Ability to train others.
  • Ability to establish and maintain good working relationships with other City employees, external agencies, and the public.
Minimum Qualifications:
  • Master’s Degree from an accredited college or university in Mental Health Oriented Science or in a field related to the job, plus two (2) years experience in mental health crisis and trauma counseling.
Licenses and Certifications Required:
  • Valid Class C  Drivers License 

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.