This virtual Multi-Agency Resource Center (MARC) works to find and provide resources from multiple service providers to individuals and families affected by disaster.  

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Austin 3-1-1 provides the public with a single point of contact for every City department. Ambassadors are avalible to answer residents concerns 24 hours a day, 7 days a week, and 365 days a year. 
 
With a mission to provide uncomplicated access to City services and information, Austin 3-1-1 is aligned with the City of Austin's goal to become the best managed City in the country. 
 
To learn more about Austin 3-1-1, visit: austintexas.gov/department/311
To submit a service request electronically visit : austintexas.gov/311
Who is Texas 2-1-1?
2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized and easy-to-find information from state and local health and human services programs. We accomplish this through the work of our 25 Area Information Centers (AICs) across the state. 2-1-1 Texas is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a years.
 
No matter where you live in Texas, you can dial 2-1-1, (877) 541-7905, and find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know. 
 
To learn more about 2-1-1, visit the website: 211texas.org

Access and Functional Needs Support

Texas Directory of Community Resources for People with Disabilities 

The Directory of Community Resources (DCR) is a project of the Center on Disability and Development (CDD) at Texas A&M University. The purpose of the DCR is to connect individuals with disabilities with organizations and agencies in Texas that provide disability-specific resources and services. These resources are searchable by category of functional need as follows:

  • Advocacy, Support Groups, and Legal Services
  • Assistive Technology
  • Communication
  • Daily Living and Behavioral Supports
  • Early Intervention and Early Childhood Services
  • Employment and Financial Assistance
  • Health and Medical Services
  • Housing
  • Mobility and Transportation
  • Post-Secondary Education Services
  • Elementary and Secondary Education Services
  • Miscellaneous 

Disability Rights Texas

A protection and advocacy agency, Disability Rights Texas works to make sure that children and adults are with disabilities are treated with respect and dignity where they live, work, and go to school. Disability Rights Texas works to ensure people and places are following the laws that protect people with disabilities.

If you are a person with a disability in the state of Texas and you are experiencing a legal problem or are having difficulty obtaining disability services, call our intake line at 1-800-252-9108 Monday through Friday, 9:00 am to 4:00 pm, or you can apply online at anytime at intake.DRTx.org

Individuals who are deaf or hard of hearing can call our toll-free video phone at 1-866-362-2851 or our Purple 3 video phone at (512) 271-9391.

Animal Services

Austin Animal Center

Austin Animal Center has numerous programs and partnerships designed to help pets in the shelter, pets in the community, and pets at home. Free rabies vaccination clinics, low-cost/free veterinary care are just a couple of the many programs offered.

To get in contact with someone from the Austin Animal Center, call 3-1-1.

Basic Needs

American Red Cross

The Red Cross works to deliver vital services – from providing relief and support to those in crisis, to helping you be prepared to respond in emergencies.  Red Cross Disaster Mental Health volunteers provide support to persons experiencing grief or anger over damage or loss due to disaster, fear or hopelessness when thinking about rebuilding their lives, or those who simply feel overwhelmed and not know how to begin to recover. 

To get in contact with someone from the Red Cross, call (833) 492-0094.

Austin Disaster Relief Network

Austin Disaster Relief Network (ADRN), a nonprofit 501(c)(3) organization, is comprised of nearly 200 Greater Austin churches and thousands of trained volunteers bringing hope into crisis. ADRN's primary goal is to serve Christ through their Disaster Relief Shepherd program. Responding to offer relief following crisis, ADRN provides survivors with immediate financial assistance, emergency housing and transportation, emotional and spiritual care and connects family with vital resources to help rebuild their lives and homes.

To get in contact with someone with from the Austin Disaster Relief Network, call (512) 428-6322.

Community Action, Inc. of Central Texas 

This organization works to provide a variety of social services and economic opportunity.  Some of these services include programs such as Head Start for pre-school children, health services such as cancer screening and family planning, primary health care, prescription assistance, utility assistance and more.

To get in contact with someone from Community Action, call (512) 392- 1161.

Emotional and Spiritual Needs

American Red Cross

Red Cross Disaster Mental Health volunteers provide support to persons experiencing grief or anger over damage or loss due to disaster, fear or hopelessness when thinking about rebuilding their lives, or those who simply feel overwhelmed and not know how to begin to recover. 

To get in contact with someone from the Red Cross, call (833) 492-0094.

Austin Disaster Relief Network

Austin Disaster Relief Network (ADRN), a nonprofit 501(c)(3) organization, is comprised of nearly 200 Greater Austin churches and thousands of trained volunteers bringing hope into crisis. ADRN's primary goal is to serve Christ through their Disaster Relief Shepherd program. Responding to offer relief following crisis, ADRN provides survivors with immediate financial assistance, emergency housing and transportation, emotional and spiritual care and connects family with vital resources to help rebuild their lives and homes.

To get in contact with someone with from the Austin Disaster Relief Network, call (512) 428-6322.

Catholic Charities of Central Texas

Catholic Charities of Central Texas is a faith-based social services organization serving individuals and families across in 25 Central Texas counties. Our Counseling Services program provides high-quality mental health services to help individuals and families overcome life's challenges. 

To get in contact with someone from Catholic Charities of Central Texas, call (512) 651-6150.

Churches of Scientology Disaster Response

Churches of Scientology Disaster Response (CSDR) is the Church of Scientology's disaster response program operating in most of the 50 states. CSDR has been a member of the National VOAD (Volunteers Active in Disaster) since 2006 and works closely with other disaster organizations to bring the needed relief and care to those who are affected. 

The Scientology volunteer ministers specialize in providing "assists". Assists are simple, non-intrusive emotional and spiritual stress relief techniques to help bring calm, alleviate trauma, and relieve stress and pain.

To get in contact with someone from the Churches of Scientology Disaster Response, call (512) 474-6631.

Integral Care

Like a storm that knocks a house from its foundation, a mental health crisis can knock someone off their feet. Integral Care offers mental health crisis support 24 hours a day, 7 days a week on the phone and in the community. Our crisis services help people recover from a mental health crisis and rebuild their well-being. Services are available regardless of ability to pay and can be provided in many languages.

To receive 24/7 mental health and emotional support, call (512) 472-4357. 

The Salvation Army Austin Citadel Corps

During the aftermath of a disaster, survivors can feel hurt, upset or overwhelmed and they can turn to our EDS team for support.  Spiritual ministry is key for our disaster staff and volunteers to be available to pray with individuals in their time of need, and Salvation Army Officers can provide pastoral care.  Our staff and volunteers are trained in emotional and spiritual care to provide counseling to lend an ear to listen, no matter what the subject.

Samaritan's Purse 

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ.

To get in contact with someone from Samaritan's Purse, call (828) 262-1980.

Health Services

Austin Public Health Immunizations 

Texas Health and Human Services

Legal Help and Support

Lone Star Legal Aid

Lone Star Legal Aid's mission is to protect and advance the civil legal rights of the millions of Texans living in poverty in its 76 county service area by providing free advocacy, legal representation, and community education that ensures equal access to justice.

If you have survived a disaster and require legal assistance, you can apply for free legal assistance by calling our disaster hotline at (866) 859-0666.

Texas RioGrande Legal Aid

Disasters of all kinds can lead to many legal issues. Common problems include difficulties securing financial assistance from insurance companies or the Federal Emergency Management Agency (FEMA), landlord-tenant disputes, title-clearing so survivors can seek home repair assistance, replacement of lost or damaged documents, and contractor fraud. TRLA’s Disaster Assistance (DAS) Group coordinates outreach in communities affected by disaster and works closely with local, state, and national partners on disaster preparation, response, and recovery efforts. The DAS Group includes two teams with disaster-specific expertise:

  • Disaster Benefits Team
  • Community Resilience Team

Both coordinate and supplement provision of legal services to disaster survivors by TRLA’s other practice teams. The DAS Group also coordinates outreach in communities affected by disaster, and works closely with local, state, and national partners on disaster preparation, response, and recovery efforts. 

To get in contact with someone from the DAS group, call our Disaster Legal Aid hotline at (866) 757-1570.

Long-Term Recovery Support

American Red Cross

The Red Cross works to deliver vital services – from providing relief and support to those in crisis, to helping you be prepared to respond in emergencies.  Red Cross Disaster Mental Health volunteers provide support to persons experiencing grief or anger over damage or loss due to disaster, fear or hopelessness when thinking about rebuilding their lives, or those who simply feel overwhelmed and not know how to begin to recover. 

To get in contact with someone from the Red Cross, call (833) 492-0094.

Catholic Charities of Central Texas

Catholic Charities of Central Texas is a faith-based social services organization serving individuals and families across in 25 Central Texas counties. Our Counseling Services program provides high-quality mental health services to help individuals and families overcome life's challenges. 

To get in contact with someone from Catholic Charities of Central Texas, call (512) 651-6150.

Central Texas Food Bank

The Central Texas Food Bank is a registered 501(c)(3) meaning that there is no religious, political, or advocacy association affiliated with the organization.  Members of Feeding America and Feeding Texas (formerly the Texas Food Bank Network) have worked to fight against hunger for nearly 38 years, our mission is to nourish hungry people and lead the community in the fight against hunger. 

For more information, call (512) 282-2111.

Disaster Leadership Team

Mission Presbytery, Presbyterian Church USA

Samaritan's Purse

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ.

To get in contact with someone from Samaritan's Purse, call (828) 262-1980.

Travis - Austin Recovery Group

The Travis Austin Recovery Group (TARG) is a long-term recovery group that exists to ensure effective and compassionate relief to families and communities impacted by any future disasters.

To get in contact, call (512) 920-2520.

Texas Baptist Men

Texas Baptist Men is a faith-based organization that mobilizes Christ followers to change the world, tackling its biggest challenges by meeting crucial needs after disasters, providing clean drinking water for people around the globe and equipping the next generation to make a difference for years to come.

Pregnancy and Parenting Support

Child, Inc.

Child Inc is a nonprofit organization that provides low-income families with comprehensive early childhood education, including mental health services, disabilities services, nutritional services, medical and dental services, social services and parent engagement activities.

For more information, call  (512) 451-7361.

Mom's Place

Mom’s Place Lactation Support Center is a specialized breastfeeding support clinic and training center where mothers can receive breastfeeding assistance from:

  • Registered Nurses, Board Certified Lactation Consultants, International Board Certified Lactation Consultants (IBCLCs)
  • Breastfeeding Peer Counselors who provide basic support and follow-up care.

Mom's place is funded through the Texas Department of State Health Services, There is no charge for our services and mothers can return to the center as often as they need. 

To get in contact with someone from Mom's place, call (512) 972-6700.

Women, Infants, and Children (WIC) - Austin 

WIC is the special supplemental nutrition program for pregnant women, new mothers and young children. Participants learn about nutrition and how to stay healthy, and receive benefits to purchase healthy foods. Services are free to those who are eligible. WIC is an equal opportunity provider.

For a WIC appointment, call (512) 972-4942.

Records and Licensure Replacement

Texas Department of State Health Services - Vital Records 

The Vital Statics Section maintain vital records for the state of Texas, including, birth and death certificates, marriage applications, and divorce records. The fastest, easiest way to obtain a certificate or verification is to order online at Texas.gov

For technical assistance with the online application, call (877) 452-9060.

Department of Public Safety

If you need to obtain a replacement for your drivers license, commercial driver license, or ID card without changing any information on the front of the card, you may use the online card replacement feature. 

Mexican Consulate

The Mexican Consulate is an official branch of the Mexican government that operates offices in the United States, and other countries. Its duties are focused around helping Mexican citizens living or traveling in the United States who need assistance from their home government when dealing with U.S. laws and legal system issues.

To make an appointment, call (512) 478-2866.