City of Austin

Austin, TX – Austin 3-1-1’s Cindi Perez is a finalist for the Exemplary Leader award as part of the 8th Annual NextGen Public Service Awards.

The Exemplary Leader award recognizes an individual government leader who has demonstrated benevolence, competence, integrity, dedication, and commitment to improve and inspire their organization or community at the local, state, national, or international level.

Under Cindi’s leadership, Austin 3-1-1 has become the first 3-1-1 center in the nation to be ISO 9001:2015 certified, ensuring current processes minimize errors and increase staff productivity. Austin 3-1-1 also launched an award-winning mobile app, with residents submitting over 80,000 service requests.

“Austin 3-1-1 is one of our most important links with the community,” says City Manager Spencer Cronk. “We’re both fortunate and proud to have an exemplary leader like Cindi as a champion for true customer service. She comes to work every day looking to improve the way we listen and the way we respond to our residents’ needs, and it’s reflected in the entire 3-1-1 team. They’re an example of what we mean when we strive for government that works for all.”

“This recognition for Cindi is a great tribute to our entire team, the City of Austin and the wonderful customers we serve,” says Kerry Overton, Deputy General Manager, Austin Energy Chief Customer Office.

The winners of the NextGen Public Service Awards, which are presented by GovLoop and Young Government Leaders, will be announced on Wednesday, August 8 in Washington, D.C.

Austin 3-1-1 receives one million calls per year and produces over 300,000 service requests for City of Austin departments. With a mission to provide uncomplicated access to city services and information, while leveraging available data to identify improvements for all City departments; Austin 3-1-1 is aligned with the City of Austin’s goal to be the best managed city in the country. For more information visit www.austin311.org and follow Austin 3-1-1 on Facebook, Twitter and Instagram.

About GovLoop:

GovLoop is the Knowledge Network for Government - the premier social network connecting over 270,000 federal, state, and local government innovators.

About Young Government Leaders:

Young Government Leaders (YGL) is building a community of leadership for 10,000+ young public servants across the country through professional development activities, networking opportunities, social events, seminars, fellowships, and scholarships.

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