Successfully serving a million plus customers is no small feat.
Austin Water has been providing safe, clean and reliable water services to the Austin community for more than 100 years. Just recently Austin Water reached a milestone of servicing more than one million customers. Both these feats could not occur without the dedication of all Austin Water staff.
Austin’s rapid growth is a reality utility leaders factor into daily operations and long-term planning. “Austin Water is always strategically planning to keep pace with a rapidly growing customer base through developing innovative programs, engaging stakeholders and by embracing new technology,” said Greg Meszaros, Director of Austin Water.
Successfully serving a million plus customers is no small feat. Austin Water staff is made up of committed professionals all providing their expertise to ensure excellence in water services. There are many aspects to providing and maintaining high quality water services to a large customer base. Here are some of the initiatives Austin Water is currently engaging to ensure our community has adequate water supply and high quality water services now and for the foreseeable future.
Water Resource Planning
Austin Water is working with stakeholders to create a 100-year plan to meet Austin’s water needs. Water Forward is the plan being crafted by the Integrated Water Resource Planning Community Task Force. The group was created to evaluate the City's water needs, to examine and make recommendations regarding future water planning and to evaluate potential water resource management scenarios.
Austin Water is now testing automated water meters—called smart meters—that electronically transmit water usage data, rather than being visually read by a meter reader. Utility staff will review the performance of different types of systems before city-wide installation. Smart meters offer more timely data to encourage conservation and allow customers and the utility to monitor water use, including the ability to quickly identify water loss sooner and reduce the risk of meter-read inaccuracies. Austin Water is in the process of applying for grant money from the Texas Water Development Board to assist in testing and full-scale implementation.
According to a recent report by the American Water Works Association more than $1 trillion dollars needs to be spent between now and 2035 to replace the nation’s aging water distribution system. Austin Water has developed a systematic approach to address aging infrastructure city-wide. The Renewing Austin initiative was created to identify and replace aging water and wastewater lines. Several projects are currently underway across the city with many more in the design stages.
Cities across the country are looking to treated wastewater, called reclaimed water, as an option for non-potable uses such as cooling towers, irrigation and industrial use, instead of using precious drinking water. Austin is ahead of most cities in the U.S. in building a system to use reclaimed water. Austin Water currently has more than 50 miles of mains and pumped 1.2 billion gallons of reclaimed water in 2014. Customers include University of Texas at Austin, BAE Systems, Austin Bergstrom International Airport and several golf courses and parks. Austin Water is continuing the expansion of the system with lines currently being installed in the state capitol complex, extending into downtown Austin.
Austin Water is committed to providing safe, reliable, high quality, sustainable and affordable water services to our customers. Austin Water consistently ranks among the best in the country when it comes to water quality
Communications and Public Information Office
301 W. 2nd Street, Austin, TX 78701