City of AustinFOR IMMEDIATE RELEASE
Contact: Emergency Operations Center - Public Information Officer
- - THIS NOTIFICATION IS REQUIRED BY STATE LAW - -
Austin Water is now issuing an official Boil Water notice as required by The Texas Commission on Environmental Quality.
On the morning of Monday, October 22, as a precautionary measure, Austin Water issued a system-wide boil water notice -- alerting the public that all customers should boil water to prevent any potential health issues. At that point, Austin Water had not exceeded regulatory turbidity standards.
As of October 23, the turbidity standard has been exceeded and Austin Water is officially required by TCEQ regulatory requirements to issue a boil water notice.
Austin Water failed to meet the minimum treatment technique requirements for turbidity on Tuesday, October 23, 2018. Specifically, the turbidity level of 5.0 Nephelometric Turbidity Units.
At this point, the TCEQ requires utilities to issue this public notice and to tell all customers that they should boil their water prior to consumption – the step Austin Water took as a precaution earlier.
So, to ensure destruction of all harmful bacteria and other microbes, any water that you use for drinking, cooking, or ice making should be boiled prior to consumption. The water should be brought to a vigorous rolling boil and then boiled for three minutes. (Be sure to let it cool before drinking it.) In lieu of boiling, bottled water may be used. When it is no longer necessary to boil the water, we will notify you.
Austin Water has taken the following corrective actions to prevent a recurrence of the violations:
If you want more information about the nature and significance of this violation, you may contact 3-1-1.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
The boil water notice will be lifted once Austin Water can stabilize the treatment systems. Austin Water will notify residents when the water is safe for consumption and it is no longer necessary to boil the water.
For more information, boil water notice updates, frequently asked questions about boil water notices and additional resources, visit http://www.austintexas.gov/boilH2O.