Modified Operations:
We Are Ready To Serve You.

Following the March 24, 2020, Order by the City of Austin and Travis County to “Stay Home, Work Safe”, we have discontinued all in-person customer services at the One Texas Center facility. Most of our services are available by phone, video conference, email, and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.


Using the Austin Build + Connect (AB+C) Portal as a Guest

Public search is available to lookup permit and case history by address, without the need to register:

AB+C Public Search


Using AB+C as a Registered and Linked User

AB+C enables registered linked users to submit some project documents, schedule inspections, view permits and make some payments online.

If you don’t already have a Service Center account, visit us in person:

  • The Service Center is at 505 Barton Springs Road, 1st Floor, M-F, 7:30 a.m. – 4:30 p.m.
    Check-in and view current wait time; or email to schedule an appointment.
  • You will receive a personal identification number (PIN) for this account. Be sure to keep that information for later use.
  • To add contractors or agents to your account, submit a Contractor’s Letter of Authorization.

Register online for your AB+C account:

Link your accounts to enable online submissions and payments, inspection scheduling and more.

  • Call 3-1-1 to link your Service Center account to your AB+C account. Please have your account information and PIN handy.

Questions? Please call 3-1-1 or visit the Service Center.