Query the current status of an individual request.
Resource Information
| Method Name | Service Request |
| Requires API Key? | No |
| Response Formats | JSON, XML |
| HTTP Methods | GET |
Arguments
|
jurisdiction_id
|
This is optional on Austin's Open311 endpoint. |
|
service_request_id or token
|
The id or token of the individual service request you want to look up. The service_request_id or token is specified in the main URL path rather than an added query string parameter. |
|
extensions
|
The Austin Open311 endpoint provides supplemental details about service requests that are in addition to the ones described in the standard specification. This data are nested in the ‘attributes’, 'extended_attributes', and ‘notes’ field in the service request response. In order to retrieve the new supplemental details, add the query parameter “extensions=true” to this Open 311 API request. |
Response Parameters
| service_request_id |
The unique ID of the service request created. |
| service_code | Returns the service_code associated with the definition, the same one submitted for this call. |
| status | The current status of the service request. |
| service_name | The human readable name of the service request type. |
| service_code | The unique identifier for the service request type. |
| description | A full description of the request or report submitted. |
| agency_responsible | The agency responsible for fulfilling or otherwise addressing the service request. |
| requested_datetime | The date and time when the service request was made. |
| updated_datetime | The date and time when the service request was last modified. For requests with status=closed, this will be the date the request was closed. |
| address | Human readable address or description of location. |
| zipcode |
The postal code for the location of the service request. |
| lat | latitude using the (WGS84) projection. |
| long | longitude using the (WGS84) projection. |
| media_url | A URL to media associated with the request, eg an image. |
|
attributes
|
This field displays the specific service request’s attribute codes and values answered by the end user. |
|
channel
|
Nested in extended_attributes field (extended_attributes.channel). Describes the method that the service request was input into the 311 system (i.e. phone, web, Open311). |
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duplicate
|
Nested in extended_attributes field (extended_attributes.duplicate). Indicates that this service request is a duplicate of a service request that is already in the system. This can happen when, for example, the same pothole is reported multiple times. Use in conjunction with extended_attributes.parent_service_request_id to identify duplicates and their associated 'master' (aka parent) service request records. |
|
parent_service_request_id
|
Nested in extended_attributes field (extended_attributes.parent_service_request_id). When a service request is a duplicate, this value shows which service request (the parent) it is a duplicate of. Use in conjunction with extended_attributes.duplicate to identify duplicates and their associated 'master' (aka parent) service request records. |
|
notes
|
This field holds nested and related status details, activities, follow-on case details, for the Service Request. Will generally have a Request Opened activity and a Request closed activity when the request is closed. May also hold other activity types (i.e. Dispatch Work Crew) and notes about Follow-on Service Requests (usually transfer of Service Request ownership from one department to another). Each activity in the array of 1 or more activities can have additional properties that are described below. |
|
notes.summary
|
Short description of the activity / action described by the note. |
|
notes.datetime
|
The date and time of the activity / action described by the note. |
|
notes.type
|
Category of the activity / action described by the note (i.e activity / opened / closed). |
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