Create a service request in the City's Customer service system.

Resource Information

Method Name Post Service Request
Requires API Key? Yes
Response Formats JSON, XML
HTTP Methods POST

 

Arguments

jurisdiction_id

This is optional on Austin's Open311 endpoint.

service_code

This is obtained from GET Service List method.

attribute

This takes the form of attribute[code]=value where multiple code/value pairs can be specified as well as multiple values for the same code in the case of a multivaluelist datatype (attribute[code1][]=value1&attribute[code1][]=value2&attribute[code1][]=value3) - see example. - This is only required if the service_code requires a service definition with required fields.

lat

lat & long both need to be sent even though they are sent as two separate parameters. lat & long are required.

long

lat & long both need to be sent even though they are sent as two separate parameters. lat & long are required.

email

The email address of the person submitting the request.

first_name

The given name of the person submitting the request.

last_name

The family name of the person submitting the request.

phone

The phone number of the person submitting the request.

description

A full description of the request or report being submitted.

media_url

A URL to media associated with the request, e.g. an image.

 

Response Parameters

token                     If returned, use this to call GET Service Request ID from a Token to discover what the service request ID (number) is after it is created by the City system.

Have more questions? Email us at Open311developers@austintexas.gov