Our Employment Development & Wellness Division (EDWD) is responsible for ensuring quality service and performance is a part of every aspect of our practice. The process is ongoing, starting with the training of new cadets in our Academy and constantly reviewing our clinical practices see if improvement is needed.

Academy

The Austin-Travis County EMS Cadet Academy is where employees transition from school or a previous employer to our EMS System.  The Cadet Academy is held at the Public Safety Training Center, which houses training for ATCEMS, Austin Police Department, and Austin Fire Department, giving us the ability to train as a more unified group and allowing us to set up patient scenarios with Austin Fire Department. Our new field and communications medics go through rigorous training at the Cadet Academy where they must successfully pass our clearance process before working as a regular full-time employee.

Regional Training Center

Our Regional Training Center provides Basic Life Support (BLS) courses to anyone wanting to learn how to save a life, whether you’re a healthcare provider or just someone who wants to obtain CPR certification. All BLS courses taught by the ATCEMS Training Center are official American Heart Association courses. Upon successful completion of the course, students will be issued an official American Heart Association completion card.  Our BLS course teaches CPR for victims of all ages, how to use an automated external defibrillator (AED), and choking and first aid instructions as well.  

Learn about our courses offered and how to register

Quality Improvement

Our Quality Improvement (QI) team investigates clinical issues and performs audits on interventions to see where improvement can occur. Our QI team works closely with our Continuing Education team to continually improve the knowledge, skills, and abilities of every provider in our department.

Continuing Education

Training and education is a lifelong commitment for our organization. Throughout the year medics go through various types of training and are required to complete at least 24 hours of continuing education.

Community Health Paramedic Program

Our Community Health Paramedic Program began in 2009 with a goal to get frequent callers of 911 connected to the right people to help them get the right care for their illness and decrease their reliance on EMS. Our Community Resource Paramedic Providers works closely with a team of social workers and medical specialists to figure out ways to help patients in need with long-term care.