Tenant-Based Rental Assistance Program is managed by the Housing Authority of the City of Austin (HACA) to help low-income families (at or below 50 percent of the Median Family Income) by providing rental subsidies and case management support services. For more information, visit the HACA website or call at (512) 477-1314.
Travis County Family Support Services Division provides rental assistance, but limits that assistance to once every 12 months and requires the applicant to register for workforce development, education, or job training services. For more information, visit the Travis County Family Support Services website or call (512)267-3245.
Advocacy Outreach administers state grant funding to help the homeless pay for moving expenses or security deposits. Other financial aid, loans, or grants may be issued for rent or energy bills. For more information visit the Austin Advocacy Outreach website or call (512) 281-4180.
NEED HELP PAYING YOUR UTILITIES?
City of Austin Utilities—Austin Energy and Austin Water—provide Customer Assistance Programs to help customers facing temporary and long-term financial difficulties, as well as serious medical problems, who participate in certain state, federal, or local assistance programs.
Displaced families and individuals may be eligible for utility Customer Assistance Program Discounts that include waivers from electric and water customer charges, and discounts on electrical and water volume usage charges. To inquire about eligibility, visit the Austin Utility CAP website or call the Customer Care Call Center at 512-494-9400.
In addition, City of Austin Utilities provides assistance to customers who are having financial difficulties and are unable to pay their utility bill due to unexpected emergencies. The Financial Support Plus 1 Program partners with local churches and nonprofits to screen applicants, determine eligibility, and arrange for funding to be applied to the customer’s utility account. For more information about qualifying and through which community service agency you are eligible, go to the Financial Support Plus 1 website, or call Customer Care at 512-494-9400.