As part of Austin Water's long-term push to make water service more affordable, retail customers received a rate reduction in 2018 - adding up to an estimated $26.7 million saved on their water bills. The reduced water rate for retail customers continued into 2019 and is expected to remain the same into 2020, helping our retail customer enjoy big savings, year-after-year.
That’s not all. Austin Water has partnered with Austin Energy to bring to you even greater savings! Visit Austin Energy for the complete list of rebates, tips and tools to help you monitor your electricity use, manage your energy bills and save.
Speak to a representative at an outreach event
Join us and Austin Energy at the upcoming outreach events and receive tips to lower summer utility bills, talk with representatives about energy and water use, learn how to monitor usage from a phone or tablet, and find out more about rebates for energy and water efficiency.
June 24 from 4:30pm-7:30pm
Spicewood Springs Library
July 11 from 4pm-7pm
Millenium Youth Complex
July 17 from 4pm-7pm
St. Matthews Episcopal Church
July 25 from 4pm-7pm
Shepherd of the Hills Presbyterian Church,
10 practical tips & rebates to lower your water bill
Every last drop counts. Use these ten practical tips and rebates to reduce your water bill and maximize your summer savings.
Chores and morning routine
Take shorter showers (five minutes tops)
Turn off the tap while you shave or brush your teeth
Use water saving faucet aerators and shower heads
Run your dishwasher only when it’s full
Fix leaky faucets and toilets
Install energy star and water sense home appliance
Austin Water has a five-tier volume charge. The zero –2,000 gallon tier is the lowest and most affordable with the following tiers being progressively more expensive as water consumption increases beyond 2,000, 6,000, 11,000 and 20,000 gallons per month. The more you use, the more you pay per (1,000) gallon. However, the more you conserve, the more you save!
Conserve water as much as possible and keep your water consumption at the lowest possible tier, saving you the most amount of money.
Sign up for our Mobile App
Sign up for Dropcountr to receive free digital home water use reports. Water use reports can help you can save both water and money. Reports are available by mobile app and/or by internet and include:
A customized household water use profile
Information about a customer's past water use compared to:
Utility bill rate tiers
Water efficiency standards
The customer's water saving goals
Suggestions for ways to save water and links to Austin Water conservation programs
Utility alerts and announcements about new conservation programs
Don’t forget to sign up for Austin Energy’s Mobile App to avoid surprises on your energy bill. View your home electric usage anywhere you have Internet access. You can also receive alerts when your usage approaches the next billing tier.
Understand your water bill
Your water utility bill will have an itemized list of your water consumption and tiered pricing. Understanding your water bill can help you manage your bill and maximize your savings, even during the hottest months.
Austin Water has been engaged in multi-yearlong efforts to improve the customer experience and affordability. One of the newest changes were to the Utility Service Regulations which provide additional relief to customers who experience unexpected high-water bills. Improvements are also being made to the Customer Assistance Program for low-income residents.
Did you know that some water meters may not be read because of obstructions such as trash and vegetation growing around the meters or due to vehicles blocking access to the meter? Providing a safe and unobstructed path to the meter box will ensure an accurate read and keep those savings rolling in every month.
Austin Water and Austin Energy have teamed up to help you
Don’t just save on your water bill, visit Austin Energy for a complete list of energy and money saving programs.