The City of Austin is committed to improving the experience of residents, small businesses, developers and other stakeholders that need planning-related services. The Development Services Department has undergone an extensive process to lay the groundwork to making necessary changes for Austin's future.
The Development Services Department has created a portal to provide updates on the Zucker Report which recommended business improvements as well as its “Action Plan” and “Action Steps to Building a Better Austin.”
2016 Facts and Figures
10 full-time Information Technology employees
$2 million Information Technology Annual Budget
Highlights and Achievements
Expanded online Electronic Plan Review (ePlan) to include Commercial and Residential Building Plans, Site Plans, Site Plan Exemptions and Corrections, and Board of Adjustment’s decisions.
Implemented the Qless online queuing system which allows customers to sign-up for services online before driving to the Service Center.
Launched a Web-based map application that allows the user to “Find Your Inspector” based on an address or geographic location.
Collaborated with Economic Development to create and launch SmartStart, an interactive portal to assist small business with the development process.
CTAC 2016 Business Innovation Award for the Contractor Portal. The portal allows contractors to log into the portal to self-assign and pay for permits without involving City staff, thus reducing the number of contractors visiting and faxing the Service Center.