Jan 13, 2022 - 01:33 pm CST

Last week we ran out of gas on MoPac. We were going uphill, and there was no shoulder. Half of our truck was in the lane of traffic when it came to a stop. I called 9-1-1 for help. Call Taker, Judy Gwin, was great. She was smart, efficient and service oriented. Please tell her thank you!
An officer arrived in just a few minutes. Officer Jeffrey Vance was fantastic! He did a great job getting us off the highway to a safe spot. Please let him know how much we appreciate what he did for us. This experience made me very proud of Austin PD! Thank you!! –M.T.

Dec 22, 2021 - 11:02 am CST

We had a situation with a woman who showed up at our church. We quickly realized that the situation was more than we could handle, which was when I called 9-1-1 and Officer Travis Franklin responded. He was very kind and explained what our options were, and spoke with the woman in a straightforward manner, but with compassion.

We thanked him yesterday, but I would like him to know that his actions made a difference in a hard situation, and that his service to our city is greatly appreciated. He handled what was, for us, a very difficult situation, with kindness, compassion, and clear information on the options available to her.

K.G.

Dec 14, 2021 - 11:37 am CST

I’d like to commend Detective Christopher Bernal of the Special Investigations Unit.

Detective Bernal worked a case in Financial Crimes involving me, and he went above and beyond. His empathy for the situation was apparent in his communications. The explanations he provided were thorough and direct. He clearly outlined his role in the process so as to set realistic expectations from the very beginning, and I really appreciated his straightforward approach.

Most notable is Detective Bernal’s ability to hear concerns and respond in ways that honor those concerns while maintaining and promoting a realistic view of the situation based on facts and evidence. He’s extremely thorough in his investigation and allows the facts of a situation to come through and tell the story.

He was always available and responded to my questions and concerns without hesitation. He has continued to provide this support, even after the case left his desk and he changed positions within the department, as I have reached out to him on a few occasions within the last year and a half regarding general inquiry questions related to the case and about the process. It was actually only now as I was looking at the emails to write this that I noticed his change of units within the department.

The Community, APD, SIU, and fellow officers are very fortunate to have someone like Detective Bernal working for them. His simply taking the time to respond, so as to assure that I felt heard and informed, has greatly impacted my views of APD in a positive way. He’s a man of great integrity. If he said he was going to do something, he did. This really shaped my confidence in him and his ability to do his job. – N.E.

Dec 09, 2021 - 03:36 pm CST

I requested a wellness check on a dear friend in Austin, TX. I love her like a sister. She took ill late October, and I went from hearing from her regularly to hardly not at all. I got very concerned after several weeks. In early December, Officer Shillito was onsite for the wellness check. He called me, asked a few additional questions and said he would call the hospitals and call me back. I felt certain she was home and needed help. Officer Shillito went in the house from the back door and found my friend on the kitchen floor. Mercifully alive!

He made arrangements to get her to the hospital emergency. He said I may have saved her life. Officer Shillito did save her life! I cannot find the words to express how much I appreciate his patience, understanding and consistent follow through.

All in a day's work to him. To me he's a hero. My hero! And when my friend regains her health and awareness he will be her hero as well. God Bless Officer Shillito, God Bless the Austin Police Department. – J.M.

Dec 03, 2021 - 11:07 am CST

Hi, my daughters were involved in an accident on MoPac Expwy. in November. They are 19, 17, and 15 and were in Austin alone, and had no idea how to handle the situation. My husband and I had to drive 2 hours to reach them. Officer McCabe responded to the accident, and he was absolutely amazing. He calmed and reassured the girls, walked them through every step, spoke with us on the phone, and took the girls to a safe place to wait for us that was as close to our route into Austin as possible. Our whole family was completely impressed and blessed by his kindness and patience and expertise.

Thank you, Officer McCabe, for helping make a really awful situation bearable and for helping keep our precious daughters safe. We appreciate you! -S.J.

Nov 19, 2021 - 04:57 pm CST

On November 12, I saw Officer Cobb near the Apple store at the Domain. He was escorting a man who appeared to be blind or have a sight disability across the sidewalk to the passenger side of a waiting car. He then assisted the man into the car. It was nice to see an officer going the extra mile to serve a disabled member of the public. -anonymous 

Nov 19, 2021 - 04:34 pm CST

Recently, Officers La Borde and Caldwell responded to a call for mental health assistance in Downtown Austin. An individual entered a business and asked an employee to call for help. They stated that they were suffering from PTSD.

What followed was a master class in how these types of situations should be handled. Officer’s La Borde and Caldwell sat with the individual and addressed them with compassion, care, and genuine interest in their well-being. The individual never felt threatened and knew that the officers were there to help. Multiple employees that work inside the business commented on how well the situation was handled. This was a situation that many felt could have turned in a very different direction, but because of the manner and care that the officers exhibited, went very smoothly. At the conclusion of their conversation, the officers were witnessed taking the individual somewhere so that they could get the help that they desperately needed.

Thank you to Officers La Borde and Caldwell for taking such good care of this individual and keeping our community safe.

Feb 19, 2021 - 09:39 am CST

I really hope this message can be shared with all the hard working officers of our great city. I cannot express enough how grateful I am for the amazing job the police officers have been doing the last few days in response to this awful winter weather we're experiencing. I'm a delivery driver for a company whose busiest holiday is Valentine's, so despite the weather we must press on. I have kept my scanner on as I work in hopes of avoiding wrecks/dangerous conditions. What I heard was a team of officers working their tails off responding to accidents, blocking areas too dangerous to drive, and even driving in certain places to check the ice conditions for potential shut downs. It was disappointing to hear the number of times people disregarded barricades put in place to keep them safe, creating more work for a team stretched thin, but it was always handled with grace. Thank you for all you do to keep our streets safe, it's more appreciated than you know! 

Sincerely, 
A lifelong Austinite
 

Feb 09, 2021 - 11:56 am CST

Hello Austin PD,

I'm reaching out because we had the pleasure of meeting two incredible officers who went above and beyond on Friday next (Feb 5th) and we'd love to thank them!

On Friday night my family and I were driving down Congress on the way to pick up ice cream when our car died at the intersection of Congress & Cesar Chavez. Yep, that's right the car died. In the middle of downtown. In Friday night traffic!

We were in the middle of devising a game plan (i.e. freaking out) when I saw an Austin PD truck pulling up behind us.

Officers Tuminelli (8226) and Vandervalk (8149) not only helped us by directing traffic away from the car, but they even RAN across the intersection to a nearby hotel to talk to the valet and asked if we could get towed from there.

They then proceeded to help PUSH our car with us through the intersection into the hotel parking lot and then even waited to make sure we had a tow truck on the way.

Both Tuminelli and Vandervalk were just so kind, patient and solution-oriented. Shout out to these two for helping us, and being kind humans. We appreciate your help!

Best,

C. Family

Jan 26, 2021 - 03:56 pm CST

On January 22, 2021, my phone rang with a call from the Austin Police Dept. My daughter resides in Austin and I live in Findlay, Ohio. My heart sank with fear of an accident or worse. Officer Yurcko informed me they were trying to reach my daughter to move her car off the 400 block of 6th St. I thanked him and then contacted her immediately. However, my husband and I both remarked why wouldn't they just tow the car? In Ohio, there is no courtesy warning. Then we began to wonder if the call was legitimate or was she being lured outside as we were also unclear how our phone number was discovered. I called back the number with Officer Yurcko answering. I questioned him on his name spelling and asked for a supervisor to contact me verifying the information. Sgt. Jordan then called me back, gave me his badge number and the correct spelling of Officer Yurcko's name. I then felt assured she was safe. I am writing to thank both officers and the Austin Police Department for their professionalism and patience with me. Both were extremely polite and I appreciated a supervisor calling to confirm the information. In this day and age of negativity, these two gentleman deserve a pat on the back for doing their job with respect, thoroughness, concern and professionalism.

With sincere gratitude,
L.W.

Dec 22, 2021 - 11:02 am CST

We had a situation with a woman who showed up at our church. We quickly realized that the situation was more than we could handle, which was when I called 9-1-1 and Officer Travis Franklin responded. He was very kind and explained what our options were, and spoke with the woman in a straightforward manner, but with compassion.

We thanked him yesterday, but I would like him to know that his actions made a difference in a hard situation, and that his service to our city is greatly appreciated. He handled what was, for us, a very difficult situation, with kindness, compassion, and clear information on the options available to her.

K.G.

Making a Difference
Dec 14, 2021 - 11:37 am CST

I’d like to commend Detective Christopher Bernal of the Special Investigations Unit.

Detective Bernal worked a case in Financial Crimes involving me, and he went above and beyond. His empathy for the situation was apparent in his communications. The explanations he provided were thorough and direct. He clearly outlined his role in the process so as to set realistic expectations from the very beginning, and I really appreciated his straightforward approach.

Most notable is Detective Bernal’s ability to hear concerns and respond in ways that honor those concerns while maintaining and promoting a realistic view of the situation based on facts and evidence. He’s extremely thorough in his investigation and allows the facts of a situation to come through and tell the story.

He was always available and responded to my questions and concerns without hesitation. He has continued to provide this support, even after the case left his desk and he changed positions within the department, as I have reached out to him on a few occasions within the last year and a half regarding general inquiry questions related to the case and about the process. It was actually only now as I was looking at the emails to write this that I noticed his change of units within the department.

The Community, APD, SIU, and fellow officers are very fortunate to have someone like Detective Bernal working for them. His simply taking the time to respond, so as to assure that I felt heard and informed, has greatly impacted my views of APD in a positive way. He’s a man of great integrity. If he said he was going to do something, he did. This really shaped my confidence in him and his ability to do his job. – N.E.

Making a Difference
Dec 09, 2021 - 03:36 pm CST

I requested a wellness check on a dear friend in Austin, TX. I love her like a sister. She took ill late October, and I went from hearing from her regularly to hardly not at all. I got very concerned after several weeks. In early December, Officer Shillito was onsite for the wellness check. He called me, asked a few additional questions and said he would call the hospitals and call me back. I felt certain she was home and needed help. Officer Shillito went in the house from the back door and found my friend on the kitchen floor. Mercifully alive!

He made arrangements to get her to the hospital emergency. He said I may have saved her life. Officer Shillito did save her life! I cannot find the words to express how much I appreciate his patience, understanding and consistent follow through.

All in a day's work to him. To me he's a hero. My hero! And when my friend regains her health and awareness he will be her hero as well. God Bless Officer Shillito, God Bless the Austin Police Department. – J.M.

Making a Difference
Dec 03, 2021 - 11:07 am CST

Hi, my daughters were involved in an accident on MoPac Expwy. in November. They are 19, 17, and 15 and were in Austin alone, and had no idea how to handle the situation. My husband and I had to drive 2 hours to reach them. Officer McCabe responded to the accident, and he was absolutely amazing. He calmed and reassured the girls, walked them through every step, spoke with us on the phone, and took the girls to a safe place to wait for us that was as close to our route into Austin as possible. Our whole family was completely impressed and blessed by his kindness and patience and expertise.

Thank you, Officer McCabe, for helping make a really awful situation bearable and for helping keep our precious daughters safe. We appreciate you! -S.J.

Making a Difference
Nov 19, 2021 - 04:57 pm CST

On November 12, I saw Officer Cobb near the Apple store at the Domain. He was escorting a man who appeared to be blind or have a sight disability across the sidewalk to the passenger side of a waiting car. He then assisted the man into the car. It was nice to see an officer going the extra mile to serve a disabled member of the public. -anonymous 

Making a Difference
Nov 19, 2021 - 04:34 pm CST

Recently, Officers La Borde and Caldwell responded to a call for mental health assistance in Downtown Austin. An individual entered a business and asked an employee to call for help. They stated that they were suffering from PTSD.

What followed was a master class in how these types of situations should be handled. Officer’s La Borde and Caldwell sat with the individual and addressed them with compassion, care, and genuine interest in their well-being. The individual never felt threatened and knew that the officers were there to help. Multiple employees that work inside the business commented on how well the situation was handled. This was a situation that many felt could have turned in a very different direction, but because of the manner and care that the officers exhibited, went very smoothly. At the conclusion of their conversation, the officers were witnessed taking the individual somewhere so that they could get the help that they desperately needed.

Thank you to Officers La Borde and Caldwell for taking such good care of this individual and keeping our community safe.

Making a Difference
Feb 19, 2021 - 09:39 am CST

I really hope this message can be shared with all the hard working officers of our great city. I cannot express enough how grateful I am for the amazing job the police officers have been doing the last few days in response to this awful winter weather we're experiencing. I'm a delivery driver for a company whose busiest holiday is Valentine's, so despite the weather we must press on. I have kept my scanner on as I work in hopes of avoiding wrecks/dangerous conditions. What I heard was a team of officers working their tails off responding to accidents, blocking areas too dangerous to drive, and even driving in certain places to check the ice conditions for potential shut downs. It was disappointing to hear the number of times people disregarded barricades put in place to keep them safe, creating more work for a team stretched thin, but it was always handled with grace. Thank you for all you do to keep our streets safe, it's more appreciated than you know! 

Sincerely, 
A lifelong Austinite
 

Making a Difference
Feb 09, 2021 - 11:56 am CST

Hello Austin PD,

I'm reaching out because we had the pleasure of meeting two incredible officers who went above and beyond on Friday next (Feb 5th) and we'd love to thank them!

On Friday night my family and I were driving down Congress on the way to pick up ice cream when our car died at the intersection of Congress & Cesar Chavez. Yep, that's right the car died. In the middle of downtown. In Friday night traffic!

We were in the middle of devising a game plan (i.e. freaking out) when I saw an Austin PD truck pulling up behind us.

Officers Tuminelli (8226) and Vandervalk (8149) not only helped us by directing traffic away from the car, but they even RAN across the intersection to a nearby hotel to talk to the valet and asked if we could get towed from there.

They then proceeded to help PUSH our car with us through the intersection into the hotel parking lot and then even waited to make sure we had a tow truck on the way.

Both Tuminelli and Vandervalk were just so kind, patient and solution-oriented. Shout out to these two for helping us, and being kind humans. We appreciate your help!

Best,

C. Family

Making a Difference
Jan 26, 2021 - 03:56 pm CST

On January 22, 2021, my phone rang with a call from the Austin Police Dept. My daughter resides in Austin and I live in Findlay, Ohio. My heart sank with fear of an accident or worse. Officer Yurcko informed me they were trying to reach my daughter to move her car off the 400 block of 6th St. I thanked him and then contacted her immediately. However, my husband and I both remarked why wouldn't they just tow the car? In Ohio, there is no courtesy warning. Then we began to wonder if the call was legitimate or was she being lured outside as we were also unclear how our phone number was discovered. I called back the number with Officer Yurcko answering. I questioned him on his name spelling and asked for a supervisor to contact me verifying the information. Sgt. Jordan then called me back, gave me his badge number and the correct spelling of Officer Yurcko's name. I then felt assured she was safe. I am writing to thank both officers and the Austin Police Department for their professionalism and patience with me. Both were extremely polite and I appreciated a supervisor calling to confirm the information. In this day and age of negativity, these two gentleman deserve a pat on the back for doing their job with respect, thoroughness, concern and professionalism.

With sincere gratitude,
L.W.

Making a Difference