City of Austin - ePerformance Measures

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Austin Convention Center
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Trisha Tatro - Director
Department Website: http://www.austinconventioncenter.com
Department Phone: 512-404-4000

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Achieve an overall customer satisfaction survey target of 4.55 (5.0 scale) 4.66 4.81 4.83 4.55 4.55
Clients recommending the facility 99 99 100 95 95
Hotel Occupancy Tax Distributions 108307451 88804722 54395102 81613748 69773408
Maintain a minimum ending balance equivalent to 180 days of operating requirements 336 255 189 180 180
Convention Center staff satisfied with the Professional Development training offered by the Department 79.8 No Data No Data 67 67
Operational Measures
Total department budget 123927028 83679221 62165343 85845160 77061408
Percentage of Help desk Tickets closed by Target date 90 80 61 85 85
Annual Training Hours Per FTE 30.33 75.39 46.93 26 26
Workers’ Compensation Reporting New Meas. No Data No Data 100 100