Performance Measures |
Achieve an overall customer satisfaction survey target of 4.55 (5.0 scale) |
4.66 |
4.81 |
4.83 |
4.55 |
4.55 |
Clients recommending the facility |
99 |
99 |
100 |
95 |
95 |
Hotel Occupancy Tax Distributions |
108307451 |
88804722 |
54395102 |
81613748 |
69773408 |
Maintain a minimum ending balance equivalent to 180 days of operating requirements |
336 |
255 |
189 |
180 |
180 |
Convention Center staff satisfied with the Professional Development training offered by the Department |
79.8 |
No Data |
No Data |
67 |
67 |
Operational Measures |
Total department budget |
123927028 |
83679221 |
62165343 |
85845160 |
77061408 |
Percentage of Help desk Tickets closed by Target date |
90 |
80 |
61 |
85 |
85 |
Annual Training Hours Per FTE |
30.33 |
75.39 |
46.93 |
26 |
26 |
Workers’ Compensation Reporting |
New Meas. |
No Data |
No Data |
100 |
100 |