City of Austin - ePerformance Measures

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Fire
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Tom Dodds - Interim Fire Chief
Department Website: http://www.austintexas.gov/department/fire
Department Phone: 512-974-0130

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Percent of emergency incidents where amount of time between call receipt and arrival of AFD unit is 8 minutes or less 81 78 76 85 85
Number of unintentional fire deaths in the past 12 months 6 2 8 0 0
Percent of structure fires confined to room of origin 84 82 79 85 85
Percent of customers satisfied with the quality of AFD services 90.3 No Data No Data 92 92
Operational Measures
Number of responses made by Aircraft Rescue and Fire Fighting units 1584 968 1192 1700 1300
Number of fire incidents found on arrival 2283 2511 3073 2500 3300
Percent of total calls which are medical first responder calls 65.6 70 67 70 70
Total number of incidents responded to by Operations units 92612 89796 103635 93500 95500
Average time, in seconds, for the first-arriving Aircraft Rescue Fire Fighting unit showing agent during timed runs 134 133 147 145 140
Average time, in seconds, for the last-arriving Aircraft Rescue Fire Fighting unit showing agent during timed runs 145 147 161 160 150
Number of fire incidents dispatched 4686 5228 6418 5250 6200
Number of unintentional fire deaths occurring in structure fires 5 1 5 0 0
Percent of unit responses inside the City of Austin with an AFD unit response 97 98 97 98 98