City of Austin - ePerformance Measures

ePerf Logo
Home All City Departments Definitions
Fire
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Tom Dodds - Interim Fire Chief
Department Website: http://www.austintexas.gov/department/fire
Department Phone: 512-974-0130

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Operational Measures
Average dispatch time for emergency incidents in AFD service area (# seconds from enter dispatch queue to 1st unit assigned) 6 6 15 5 5
AFD call-taking time for calls in AFD service area (# seconds from phone pickup to enter dispatch queue) 43 42 46 40 40
Number of units dispatched 172625 165084 193507 176000 178000
Total number of dispatcher calls for service processed 142201 141702 175809 146000 148000
Percent of calls answered within 10 seconds 96 97 96 97 97