City of Austin - ePerformance Measures

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Municipal Court
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Mary Jane Grubb - Court Clerk
Department Website: http://www.austintexas.gov/department/municipal-court
Department Phone: 512-974-4800

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Efficiency rate of information delivery to customers within processing time standards New Meas. New Meas. New Meas. New Meas. 89
Operational Measures
Average wait time (in minutes) 2.91 1.22 4 5 5
Percent of customers served within 10 minutes-court main location 68.5 88.5 95.5 90 88
Percent of Emails Processed within 72 hours of Receipt 87.86 87.09 64 87 87
Percent of calls answered within 3 minutes 93.53 93.94 89.27 85 90
Percent of mail processed within 72 hours of receipt 89.08 75.13 49.59 87 87
Accuracy rate on customer phone calls based on audit 90.89 92.9 96.4 90 90