City of Austin - ePerformance Measures

ePerf Logo
Home All City Departments Definitions
Municipal Court
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Mary Jane Grubb - Court Clerk
Department Website: http://www.austintexas.gov/department/municipal-court
Department Phone: 512-974-4800

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Level of customer satisfaction as indicated by the City of Austin Citizen Survey 82 0 0 82 82
Percentage of people who agree they were treated fairly during our enforcement and judicial process New Meas. 95 98 No Goal 85
Operational Measures
Number of public information requests 1155 763 624 1000 1200
Overall level of employee satisfaction as indicated by the Listening to the Workforce Survey 90.65 No Data 0 89 89
Percentage of cash drawer audits complying with Treasury cash handling policies 100 100 100 100 100
Number of budgeted FTEs 175.75 179.75 181.75 181.75 188.75
Percent of resignations leaving the City that complete a Corporate Exit Survey No Data No Data No Data 50 50
Percent of employees completing minimum training requirements No Data No Data No Data No Goal No Goal
Percent of public information requests responded to within 10 business days 100 100 99 100 100
Percent of helpdesk tickets completed within ticket priority time frame. New Meas. 84.15 89.4 100 90