City of Austin - ePerformance Measures

ePerf Logo
Home All City Departments Definitions
Management Services
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Spencer Cronk - City Manager
Department Website: http://www.austintexas.gov/department/city-manager
Department Phone: 512-974-2200

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Program satisfaction on Net Promoter Score scale of -100 to +100 (industry standard 30) 59 66 90 40 40
Operational Measures
Number of client departments the Innovation Office has served 14 19 26 15 15