City of Austin - ePerformance Measures

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Police
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Brian Manley - Chief of Police
Department Website: http://www.austintexas.gov/department/police
Department Phone: 3-1-1

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Total police response time for EMERGENCY and URGENT calls 8.53 8.45 9.52 8.24 8.45
Operational Measures
Number of 9-1-1 calls and texts received 1050911 966228 1063779 1050911 966228
Number of EMERGENCY and URGENT calls dispatched for service 97615 99323 101614 97615 99323
Response time to process EMERGENCY and URGENT calls 1.15 1.15 1.17 1.1 1.15
Response time to dispatch EMERGENCY and URGENT calls 1.13 1.12 1.41 1.09 1.12
Percent of 9-1-1 calls answered within 10 seconds 99 98.72 94.91 98 96