City of Austin - ePerformance Measures

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Austin Resource Recovery
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Richard McHale - Interim Director
Department Website: http://www.austintexas.gov/department/austin-resource-recovery
Department Phone: 3-1-1

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Percent of Combined Residential Collection Services Collected On-Time 99.89 99.87 99.83 99.9 99.89
Operational Measures
Number of Curbside Trash and Recycling Collection Customer Accounts 202292 205670 209419 207760 211603
Average Pounds of Trash per Customer Account per Week 24.78 25.57 25.52 24.62 24.32
Customer Satisfaction with the Quality of Residential Curbside Trash Collection in the City of Austin Citizen Survey 82.4 No Data No Data 87 90
Percent of Residential Curbside Trash Collected on Time 99.86 99.82 99.8 98.5 99.86