City of Austin - ePerformance Measures

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Key Performance Measures: Municipal Court
Performance Measure Activity Program
1 Efficiency rate of information delivery to customers within processing time standards Customer Services Municipal Court Operations
2 Level of customer satisfaction as indicated by the City of Austin Citizen Survey Departmental Support Services Support Services
3 Percent of Personal Bonds assessed at the Travis County Booking Facility Central Booking Support Municipal Court Operations
4 Percent of active caseload in warrant status (AMC/DACC) Central Booking Support Municipal Court Operations
5 Percent of alternative payment options in lieu of immediate payment in full Compliance Municipal Court Operations
6 Percent of alternative sentencing offered Municipal Court Services Court Judiciary
7 Percent of defendants remanded to jail on Class C charges only Central Booking Court Judiciary
8 Ratio of cases terminated to cases filed Caseflow Management Municipal Court Operations