City of Austin - ePerformance Measures

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Key Performance Measures: Management Services
Performance Measure Activity Program
1 Community carbon footprint (metric tons of carbon dioxide emissions) (in millions) Sustainability Office Sustainability Office
2 Departments in or through the equity assessment process Equity Office Equity Office
3 Number of multi-organization emergency and preparedness events where HSEM plays an integral role Office of Homeland Security and Emergency Management Homeland Security and Emergency Management
4 Number of people registered in WarnCentralTexas emergency notification system in Austin Office of Homeland Security and Emergency Management Homeland Security and Emergency Management
5 Percent of Departments Satisfied with consolidated comments for the required NEPA
6 Percent of Utility Departments Satisfied with Project Connect Office Utility Coordination Process
7 Percent of high-risk/low frequency events reviewed Office of the Chief Medical Officer Office of the Chief Medical Officer
8 Percent of priority bills with a positive outcome for the City Intergovernmental Relations Intergovernmental Relations
9 Percent of the Austin Transit partnership satisfied with permitting timeframes
10 Percentage of FTEs active Project Connect Office Project Connect Office
11 Program satisfaction on Net Promoter Score scale of -100 to +100 (industry standard 30) Center for Excellence and Innovation Center for Excellence and Innovation