City of Austin - ePerformance Measures

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Key Performance Measures: Austin Resource Recovery
Performance Measure Activity Program
1 Average Customer Satisfaction With the Quality of all Curbside and HHW Services Departmental Support Services Support Services
2 Estimated Percent of Curbside Collected Materials Diverted from Landfills by ARR Strategic Initiatives Waste Diversion
3 Lost Time Injury Rate Per the Equivalent of 100 Employees Departmental Support Services Support Services
4 Percent of Combined Residential Collection Services Collected On-Time Trash Collection Collection Services
5 Percent of URO-Affected Properties Reporting Access to Recycling for Employees and Tenants Strategic Initiatives Waste Diversion