City of Austin - ePerformance Measures

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Building Services
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Eric Stockton - Officer
Department Website: No Website
Department Phone: 512-974-7948
Performance Measure Information
Name: Customer Satisfaction with Facilities Services
Description: Overall customer satisfaction with facilities and facilities management/maintenance. This is a new measure that utilizes a consolidated score to represent a matrix of individual satisfaction assessment items including: Facility condition, facility management quality and service request response time, custodial quality and service request response time, temperature/maintenance requests quality and service response time, and overall facility occupant satisfaction.
Type: Result

Current Data - Annually

2022 Target 2022 Actuals
82 No Data

History Data

FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
70 73 74 80 77 78 82