City of Austin - ePerformance Measures

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Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Tom Dodds - Interim Fire Chief
Department Website:
Department Phone: 512-974-0130
Performance Measure Information
Name: Average dispatch time for emergency incidents in AFD service area (# seconds from enter dispatch queue to 1st unit assigned)
Description: How long it takes AFD to dispatch high-priority calls in the AFD service area, from the time the call enters the dispatch queue to the time the first unit is assigned. Note that this is not the same as the ICMA measure, which is defined as the time from call receipt to dispatch. This is because EMS does the call-taking function for most AFD calls.
Type: Result

Current Data - Quarterly

2022 Target Q1 Q2 Q3 Q4 2022 Actuals
5 6 7 7 0 No Data

History Data

FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
6 6 6 6 15 5 5