City of Austin - ePerformance Measures

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Fire
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Tom Dodds - Interim Fire Chief
Department Website: http://www.austintexas.gov/department/fire
Department Phone: 512-974-0130
Performance Measure Information
Name: Percent of calls answered within 10 seconds
Description: Timeliness of answering calls received at the AFD Communications center. Sources of calls include 9-1-1, fire alarm companies, and hospitals. Allows comparisons with other CTECC agencies regarding percent of calls answered within 10 seconds. The 10 second standard is more stringent than the 15 second standard recommended by the National Fire Protection Association.
Type: Result

Current Data - Quarterly

2022 Target Q1 Q2 Q3 Q4 2022 Actuals
97 97 97 95 0 No Data

History Data

FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
95 96 96 97 96 97 97