City of Austin - ePerformance Measures
All City Departments
Mary Jane Grubb - Court Clerk
There are no Program-level Measures.
Departmental Support Services
Percentage of people who agree they were treated fairly during our enforcement and judicial process
Level of customer satisfaction as indicated by the City of Austin Citizen Survey
Percent of public information requests responded to within 10 business days
Percent of helpdesk tickets completed within ticket priority time frame.
Number of budgeted FTEs
Percentage of cash drawer audits complying with Treasury cash handling policies
Overall level of employee satisfaction as indicated by the Listening to the Workforce Survey
Percent of employees completing minimum training requirements
Number of public information requests
Percent of resignations leaving the City that complete a Corporate Exit Survey