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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 There are no Program-level Measures. Activity:   Departmental Support Services Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Percentage of people who agree they were treated fairly during our enforcement and judicial process Level of customer satisfaction as indicated by the City of Austin Citizen Survey Percent of public information requests responded to within 10 business days Percent of helpdesk tickets completed within ticket priority time frame. Number of budgeted FTEs Percentage of cash drawer audits complying with Treasury cash handling policies Overall level of employee satisfaction as indicated by the Listening to the Workforce Survey Percent of employees completing minimum training requirements Number of public information requests Percent of resignations leaving the City that complete a Corporate Exit Survey