Find consumer resources, including information about how to manage a budget, pay down debt, and build credit.  

Disclaimer: This guide is intended to make consumers aware of available resources in Austin regarding financial education and consumer protection services.  This guide does not purport to be exhaustive, but rather aims to provide basic resources.  Individuals should consult with a professional for specific advice.  The City of Austin does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed in these examples.  Reference herein to any specific service, product, or process does not constitute or imply its endorsement or recommendation by the City of Austin.

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General resources

City services and information

City of Austin residents can call 3-1-1 to access City services and information, 24/7.  

City payday and auto loan complaints

If you're a payday or auto title loan borrower within the City of Austin limits and you believe the lender violates the Credit Access Business (CAB) ordinance, you can call 3-1-1 to make a complaint, or you can submit a complaint online. Learn more on the Payday and auto loan complaints page.

Texas consumer resources and protection

You can file a complaint with the Texas Office of the Attorney General against a business or individual. Complaints filed with the Consumer Protection Division are potentially an open record.  This means any member of the public may file an open records request and view your complaint. Learn more at the Texas Attorney General Consumer Protection site.

Federal consumer resources and protection

Find federal consumer protection resources or file a complaint with the Federal Trade Commission.