Model of Coronavirus

Information for Those Who are Sick


Patients with COVID-19 have had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath

Return-to-Work Criteria 

If you were sick and feeling better, follow the return-to-work criteria from Centers for Disease Control before returning to work for healthcare workers. If you are recovering at home and have self isolated, follow CDC guidance for how to stop self-isolation.

People with COVID-19 who have stayed home (are home isolated) can stop home isolation under the following conditions:

If they will not have a test to determine if they are still contagious, they can leave home after these three things have happened:

  • They have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)


  • other symptoms have improved (for example, when their cough or shortness of breath have improved),


  • at least 7 days have passed since their symptoms first appeared.

Telehealth Services

Healthcare providers are encouraging all patients experiencing flu-like symptoms to first use mobile apps or visit websites that have been set up for COVID-19 response. For your safety and convenience telehealth resources are available. 

Before scheduling an appointment with your healthcare provider or walking into a clinic, urgent care center or hospital it is recommended that you check with your physician’s office directly as they may be offering telehealth appointments with your provider or use a similar service listed below.

Baylor Scott & White

Visit their website or to install the app on your mobile device, simply text BETTER to 88408 to have it sent to your phone. No appointment is needed. 


Visit their website to download the app. Use the code HOME for a $20 cost per visit, and no appointment is needed.  


Visit their website to sign-up for a free account.


Visit their website to set-up an account or download their app. The cost of a Teladoc visit depends on your health plan, with everyday care costing less than $49.


Visit their website to download the app. A visit on HeyDoc costs the patient between $10 and $50.

Televero Health

Visit their website to schedule a consult with a Critical Care M.D. or Behavioral Health professional.

Freeman Medical Clinic

A local clinic that will see new and established patients via telehealth.

West Holistic Medicine

Visit their website to register for an account. Sliding income scale for cost ranging $0-$70.

Victory Med

Visit and click the “Book an Appointment” button or call 512-462-3627 to schedule an appointment. The cost varies from $10-$50 based on insurance or cash pay patients can schedule an appointment for $100. Medicare is also accepted for no cost.

MD Box

In support of the current crisis. MDBox is offering everyone a discounted telehealth consult with a healthcare provider.

We are not doing on-demand drive-thru testing at this point. Currently, you have to be screened and directed there before this kind of testing is recommended. 

Services for Uninsured

CommUnityCare Telemedicine Availability

You now can get care without leaving the comfort of your home — through a phone appointment. This allows you to still get great care while helping to address the community spread of COVID-19. Please call 512-978-9015 to schedule a phone visit with your doctor or clinician.

CommUnityCare Triage Hotline

Central Health-funded CommUnityCare Health Centers launched a hotline staffed with medical professionals to triage uninsured Travis County residents experiencing coronavirus-like symptoms (COVID-19).

People experiencing COVID-19 symptoms who are uninsured and do not have an established doctor can call the COVID-19 Hotline at 512-978-8775 for guidance. Starting today, medical professionals will answer the phones and triage callers – specifically people who are uninsured – to prevent them from going directly to a clinic, urgent care, or emergency department. For now, the hotline is available 8 a.m. – 5 p.m.

Steps to Prevent Spread

Austin Public Health has developed guidance to help prevent spread from those who are sick to others (PDF). Also available in Spanish (PDF), Vietnamese (PDF), Chinese Simplified (PDF), Chinese Traditional (PDF), Korean (PDF), Urdu (PDF), Burmese(PDF), and Arabic (PDF).

  • Stay home except to get medical care 
  • Call ahead before visiting your doctor 
  • Monitor your symptoms 
  • Separate yourself from other people and animals in your home 
  • Avoid sharing personal items 
  • Cover your coughs and sneezes 
  • Clean your hands often 
  • Clean all high-touch surfaces every day 

Patients with confirmed COVID-19 should remain under home isolation precautions until the risk of secondary transmission to others is thought to be low.

What to do if you are sick
Click image to view larger version.

Please talk with your employer about your time off work. Some employers may allow you to work from home. If needed, you may use the Control Orders as a doctor’s note.

Accessing Essentials

While you are under isolation, you may need to access essential items such as groceries and medications. Austin Public Health has compiled a list of resources to assist.

Food/Personal Items
  • HEB Curbside
    • Fee: Free for First-time users. Service is free or $4.95
  • Walmart Pick-Up
  • Favor
    • Fee: $7.95 for delivery with $4.95 personal shopper fee
  • Instacart
    • Fee: Free delivery on your first order, $3.99 if order is over $35.00, $7.99 if order is under $35.00 (They also charge 3% fee to the price of each product, 5% service fee and 5% for tip for the driver)

If you do not drive or have a friend, family or neighbor who can pick up items and deliver them to your home or if you need help buying food, please call 512-972-6240.

  • Walgreens
    • Delivery Fee: Free if order is over $35
  • CVS
    • Delivery Fee: Many locations are waiving fees due to COVID-19
  • HEB
  • Walmart
    • Fee: Free Standard Delivery (5-7 business days), $8 2nd Day Delivery, $15 Overnight Delivery

If your pharmacy does not have a delivery option, check if they have a drive-thru location. You may call the pharmacy and find out if they can transfer your refill to another location for a one-time pick-up.


Some banks may work with you on delaying payments. Please contact your bank for questions. If you would like help with other resources, please ask your Public Health Monitor for a referral.

Emotional Support

Your emotional needs are important and if you are worried or upset, there is help. You may be feeling anxiety and worry, sleeping troubles, over or under eating, or sadness and depressed mood. If you have any of these symptoms, please reach out to:

  • Integral Care 24-Hour Crisis Hotline: 512-472-HELP (4357)
  • National Alliance for Mental Illness Helpline: 1-800-950-NAMI (6264) or text NAMI to 741741
    • Monday-Friday 10:00 a.m.-6:00 p.m. ET
  • National Suicide Prevention Lifeline: 1-800-273-8255

If you have additional concerns or questions and would like a follow-up from a Case Manager, please notify your Public Health Monitor.

Mental Health

Texas Health and Human Services have launched a 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic.

This new resource offers COVID-19-related mental health support for all Texans. People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919.


At-Home Entertainment Resources

Austin Public Library Virtual Library

Austin Public Library has a “Virtual Library” where you can read, listen, watch on your computer or mobile device 24/7 when you download or stream eBooks, eAudiobooks, magazines, movies and music. For more information, visit

Austin ISD Learning-At-Home

Austin ISD Learning-At-Home provides optional resources to include a range of ideas for online and offline activities that student can work on at home independently, with family members, or with other adults. Additional resources will be added, please check back periodically. For access, visit

UT Biodiversity Center

UT Biodiversity Center has a live falcon camera to observe the UT Tower, which is home to a female Peregrine Falcon, nicknamed “Tower Girl.” For more information, visit

Google Arts & Culture

Google Arts & Culture has a virtual collection available to explore iconic locations in 3D, including iconic museums and monuments. For more information, visit

Monterrey Bay Aquarium

Monterrey Bay Aquarium has ten live webcams to watch various ocean experiences, including coral reefs, jellyfish, and penguins. For more information, visit

Smithsonian National Zoo

Smithsonian National Zoo has four live webcams to watch their naked mole rats, lions, giant pandas, and elephants. For more information, visit 

Smithsonian National Museum of Natural History

Smithsonian National Museum of Natural History has virtual tours available of their current exhibits. For more information, visit

Smithsonian Institute

Smithsonian Institute has online resources for kids. For more information, visit


Scholastic is offering at-home learning resources for children. For more information, visit