COVID-19: Information for Travelers and Flights
Aircraft, taxis, and rideshare programs are considered essential businesses and are able to remain open during this time for people traveling to conduct essential business or critical infrastructure, and caregivers who travel to provide care. As of May 1, 2020, individuals may make trips to obtain or provide the reopened services listed in Governor’s Order GA-18.
Only travel related to essential activities, essential governmental functions, essential businesses, critical infrastructure, or minimum basic operations is permitted. As of May 1, 2020, Governor’s Order GA-18 identifies additional businesses and services that people may leave their homes to access (reopened businesses). In addition to making trips related to essential businesses, activities and travel, individuals may also make trips to obtain or provide the reopened services listed in Governor Abbott’s order and to participate in permitted outdoor activity. Both the City’s order and the Governor’s order GA-18 require individuals to stay at home unless providing or accessing essential businesses or activities, governmental functions, critical infrastructure, minimum basic operations or reopened services.
Permitted travel includes:
- Travel to care for elderly, minors, dependents, persons with disabilities, or other vulnerable persons;
- Travel to or from educational institutions for purposes of receiving materials for distance learning, for receiving meals, or any other related services;
- Travel to return from or to a place of residence from outside the jurisdiction (e.g., returning home from a closing university);
- Travel required by law enforcement or court order;
- Travel by church staff/clergy for the purpose producing of remote delivery of religious services or other ministries requiring travel;
- Travel to obtain or provide the reopened services listed in the Governor’s order GA-18;
- Travel required for non-residents to return to their place of residence outside the City. Individuals are strongly encouraged to verify that their transportation out of the City remains available and functional prior to travel.
CapMetro is implementing temporary changes to their services to promote public health and accommodate the social distancing advised by governmental and medical authorities. CapMetro still requires customers to wear face coverings when riding (with the usual, few exceptions for those who have difficulties wearing a mask).
CapMetro will implement free fares for all customers throughout May.
- The goal is to protect operators and customers from close physical proximity and to support customers that use the service to perform essential duties.
- Fare-free service will help social distancing by eliminating the need for customers to show their pass, pay the operator or use the farebox. It also speeds boarding and reduces crowding at vehicle entrances.
- The fare-free period is not meant to encourage any additional ridership. Customers are reminded to use transit for essential trips only during the Stay Home-Work Safe period
- MetroAccess customers will still be required to show a valid ID before boarding.
Stay updated with CapMetro’s service adjustments at CapMetro.org/COVID19.
Shared Vehicle Service
Ride Austin has temporarily suspended operations for the safety of our community.
Revel has resumed regular fleet deployment.
Zipcar is pausing its operations in Austin and has removed vehicles from the right of way.
When using micromobility services to travel for essential activities, maintain 6+ feet from others and wash your hands after each trip.
Austin Bcycle is offering free Austin BCyle passes to anyone making essential trips during the Stay Home - Work Safe Order and has increased the frequency of cleaning and disinfecting all Bcycle bikes and stations.
Bird has started to increase their fleet as ridership demands.
Wheels is scheduled to relaunch their fleet the first week of June.
Spin has resumed operations.
Lime has resumed operations.
JUMP has resumed operations.
The following companies have paused their operations and removed all devices from the right of way until further notice. They still have staff available to respond to Austin 3-1-1 requests.
Lyft has permanently ceased scooter-share operations in Austin. Lyft ride-hailing service is still available in Austin.
Austin-Bergstrom International Airport Air Travel Updates
AUS is considered critical infrastructure and the airport remains open. Use the link below to get up-to-date details on airport operations.
Watch their social media and digital signage along Presidential Boulevard for updates.
- Airport Cleaning and Sanitation
To adhere to social distancing, the Airport is limiting the number of passengers on board shuttles at one time. AUS is also working to keep vehicles clean and customers safe. Shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day.
Additionally, these cleaning and sanitation efforts are in place:
- More hand sanitizer stations are in high-traffic areas (such as after TSA checkpoints).
- Signage is posted and employees are making announcements communicating general hygiene best practices and social distancing.
- Focus is on disinfecting “high-touch” areas, such as kiosks, podiums, door handles, keypads, railings, water fountains, seating, and security bins.
- Cleaning staff are concentrated in public areas, and in some cases, pulling in staff from other divisions to assist with enhanced cleaning procedures. Facilities staff have bottles of disinfectant solution to use as they work. All cleaning staff also use gloves and have access to face masks if requested.
- Employees in all areas have been encouraged to practice good personal hygiene such as regular hand-washing and to engage in social distancing, keeping at least 6 feet from the adjacent person where possible and avoid large group settings or meetings. Aviation employees are implementing staggered staffing to support airport operations. Where possible, Aviation employees are working from home.
- What should I do if I want to change my travel plans?
For travelers who have concerns related to any upcoming travel plans, they are encouraged to contact their respective airlines to inquire about the possibility of rescheduling their flights.
- What are airlines doing in response to COVID-19?
Some airlines are making decisions to change or reduce frequency on certain air service routes, including at AUS. For additional information regarding air service changes and information regarding other steps airlines are taking at this time, please contact your airline.