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Customer Satisfaction Poll Results

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DSD is committed to conducting annual customer satisfaction polls to gather input on how the department can improve the service level provided to its customers. The polls are administered by ETC Institute. 

2016 - 2020 Year-over-Year Summary (PDF) (3 MB)

2020 Poll (PDF) (2.7 MB)

2018 Poll (PDF) (10.61 MB)

2017 Poll (PDF) (14.2 MB)

2016 Poll (PDF) (2.1 MB)

 

RECENT NEWS

February 25, 2021
Permitting Fees and Requirements Waived to Speed Up Cold Weather Repairs
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January 26, 2021
Site Plan Conflict Resolution Pilot, Portal Replacement and More
January 22, 2021
Annual Report: Transforming the Development Experience

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Contact Info

Telephone:
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Physical Address:

(Currently Closed to Customers)
City of Austin Permitting and Development Center
6310 Wilhelmina Delco Dr.
Austin, TX 78752
United States

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Mailing Address:

City of Austin
Development Services Dept
P.O. Box 1088
Austin, TX 78767
United States

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