To become a Customer Service Inspector (CSI) performing inspections for Austin Water Utility customers, you must first apply for (see forms, applications and reports) registration with Special Services Division (SSD).

To qualify for CSI registration, you must hold and maintain one or more of the professional licenses described below:

All licenses must be valid during registration and while performing any customer service inspection. Each required license must remain current according respective licensing requirements.

SSD requires periodic license renewal documentation to maintain an active registration. The SSD will determine whether an applicant is eligible for registration and will train each registered CSI in the inspection and reporting requirements and procedures.