Under the program eligible households can receive:
- Up to $50/month/household discount for broadband service and associated equipment rentals
- Up to $75/month discount for households on qualifying Tribal land
- A one-time discount of up to $100 for a laptop, desktop computer, or tablet supplied through a participating provider (consumer must pay a co-pay of more than $10 but less than $50 for the device. consumer cost is determined by the participating provider.)
When can I sign up for the Emergency Broadband Benefit?
Consumers enrollment opened MAY 12, 2021.
Households can sign up for the EBB program through (1) a participating provider's website, (2) applying online through the National Verifier at getemergencybroadband.org, (3) or through the mail.
Do I receive the funds directly each month?
No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household (or up to $75 per eligible household on Tribal lands). The participating broadband service provider will receive the funds directly from the Emergency Broadband Benefit program. Once enrolled in the program, you will receive a credit of up to $50 ($75) on your monthly service bill.
What if I have a past due balance?
If you have a past due balance, you are eligible to participate in the EBB program.
How long will I receive the discount?
The EBB program is temporary and expires when funds run out or six months after the Department of Health and Human Services declares the end of the COVID-19 health emergency, whichever comes first.
Which broadband providers are participating in the Emergency Broadband Benefit?
Various broadband providers, including those offering fiber and wireless broadband, will be participating in the Emergency Broadband Benefit.
Who can help me understand eligibility requirements, sign up for new service, switch providers to a participating EBB program provider, apply the credit to existing service, etc.?
USAC (the federal agency administering the program) has created an Emergency Broadband Support Center with a hotline (833) 511-0311 and an email (EBBHelp@USAC.org) where they will answer questions for all interested parties. The Hotline is open from 9am-9pm ET. 7 days a week
Where can I get printed copies of the enrollment application or flyers about the program?
FCC Outreach Toolkits in multiple languages.
Community Partners - we need your help!
1) Talk* about the benefit with residents - particularly those who don’t have a reliable home internet connection
Make phone calls to residents you know who struggle with connectivity
Send text messages
Use automated calling systems
Post EBB pages on your website
Include EBB information in your Newsletters and Bulletins
1) Establish a COVID-safe public computing station where your clients can come in to complete the EBB enrollment application
2) Direct residents to an Austin Public Library branch (select locations opened May 10) to access a public computer
3) Share with us questions or concerns you are hearing from residents about their ability to access the benefit, get connected, and use the service - email us at email@example.com