The Neighborhood Assistance Center provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin.

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Modified Operations:
We Are Ready To Serve You.

Following the March 24, 2020, Order by the City of Austin and Travis County to “Stay Home, Work Safe”, we have discontinued all in-person customer services at the One Texas Center facility. Most of our services are available by phone, video conference, email, and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.

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The Neighborhood Assistance Center provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin. The following provide more information about the Neighborhood Assistance Center and its programs.

 

Organizing your neighborhood group

Stakeholders can get involved in shaping their neighborhoods by participating through active neighborhood associations, homeowners associations and other self-defined neighborhood organizations. The NAC can provide useful advice to groups and individuals who are looking to get more organized, and can provide information about using key City of Austin involvement tools, including the Community Registry

Working with the City of Austin

The NAC was created to support and assist neighborhood-based groups in identifying city resources. The Neighborhood Assistance Center provides training to neighborhood-based groups and individuals who are interested in getting more involved at the neighborhood level. Austin 3•1•1 provides the citizens of Austin with a simple single point of contact for City services and departments on a 24-hour, 7-day-a-week basis. Please visit this FAQ page for answers about City of Austin Services and Departments.

Getting information about private development

The NAC can provide information and training on understanding land use policies, programs and projects. Staff is available by phone or email to facilitate access to information about private development and can provide direction and training to neighborhood stakeholders for online permitting and case information, plans, and public hearings related to individual development cases and projects.

Related Links

Austin City Council GIS Web Maps & Viewers Permitted Use Chart
APD District Representatives Graffiti Removal Public Information Request
ATXN Video Homeless & Special Needs Assistance Public Records Search
Austin Code & Permit Tracker Imagine Austin Residential Recycling Services
Austin Code Online Resources Implementation Program Search for Permits
Bicycle Program Music & Amplified Sound Short-Term Rental (STR) Program
Boards & Commissions - If you need comments included in the staff packet provided to the Board of Adjustment, Planning or Zoning & Platting Commission(s), go to the Land Use Commission Comment page. Sidewalk Program & Master Plan
Citizen Participation at Council Meetings Neighborhood Partnering Program Sidewalk Fee-in-Lieu FAQs
City of Austin Plan Portal Neighborhood Planning Program Standard Land Use & Map Designations
City & Land Development Code Notifications Street Sweeping Schedule
CodeNEXT Office of Special Events Traffic & Parking Programs
Demographic Profiles of Council Districts Transportation User Fee
Dispute Resolution Help with community mediation & facilitation services. Tree Information Center
Drainage Fees Online Tools & Resources Watershed Profiles by Council District
Find Your Council District Official Distribution Memoranda Search Wildfire-Environmental Best Management Practices
Find My Drainage Charge Parkland Dedication Zoning

 

Please contact Carol Gibbs (512-974-7219)  for further assistance.