The Neighborhood Assistance Center (NAC) provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin.

 The following provides detailed information about the Neighborhood Assistance Center and its services:

Organizing your neighborhood group

Stakeholders can get involved in shaping their neighborhoods by participating in active neighborhood associations, homeowners associations, and other self-defined community organizations. The NAC can provide useful advice to groups and individuals who are looking to organize a neighborhood group, and can provide information about using key City of Austin involvement tools, including the Community Registry.

Working with the City of Austin

The Neighborhood Assistance Center was created in 2009 to support and assists neighborhood-based groups in identifying city services. The NAC provides training to neighborhood-based groups and individuals who are interested in getting more involved with development activities at the neighborhood level. Neighborhood Advisors are available to discuss concerns and answer questions by both phone and email.

Getting information about private development

The NAC can assist with understanding land-use procedures, programs, and projects, as well as how to use various online tools & resources to locate case-specific information. These online resources can include Code regulations, the order in which land development processes occur, navigating the public hearings process, how to contact commissioners and council members, numerous interactive and ready-made maps, and more.

Resources

CITY COUNCIL

CITY CLERK 

  • Public Records Search 
    Search for any official records; Council Resolutions and Ordinances; meeting agendas and items by meeting date, case number, keywords
     
  • Boards & Commissions
    Council-members appoint members of each Commission or Board; Bylaws and/or Rules & Procedures, Meeting schedules, agendas with backup materials, minutes and videos of past meetings

CODE DEPARTMENT

  • Citizen Connect
    Interactive map of code complaints
     
  • Code Connect
    “Hotline” staffed by experienced code inspectors to help with general code questions, provide resource guidance, escalate issues, and give updates on existing cases (phone & email)
     

COMMUNICATIONS

  • Official City Memos
    Official Distribution memos provide updates and status reports on City issues and programs to the Mayor, Council and City staff
     
  • ATXN Video (City of Austin TV Channel 6)
    Video (or audio) recordings of Council & Commission meetings online (live and archived), News Conferences, “CityView”, “Notes in Time”, other videos.  (some Board & Commission meetings are not video-recorded)
     
  • Public Information Requests
    Regardless of what information/records you are seeking, start on this page, and it will be routed to the proper department(s)
     
  • Austin Notes
    Sign up to receive regular email alerts from various departments/programs

DEVELOPMENT SERVICES 

HOUSING & PLANNING

OTHER

COMMUNITY RESOURCES

For further assistance, please email the Neighborhood Assistance Center at NeighborhoodAssistanceCenter@austintexas.gov or 512-974-7219.