Welcome to the Austin-Travis County EMS performance metrics page. We are proud of our system and are committed to continuous improvement. We make every effort to identify and measure things that matter most. This helps us to identify ways to improve our performance. Our performance measures are shared with the medical community, including area hospitals, governing bodies, such as the American Heart Association (AHA), and others.This collaborative effort allows us to identify trends, close gaps, and helps to improve the performance of the healthcare system.
Please read the descriptions below and click on the links to see the related data. Monthly data will be updated by the 10th day of the new month. Quarterly data will be updated by the 10th day of the new quarter.
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MONTHLY SUMMARIES |
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| Measure | Description |
| Incidents in City and County | A count of incidents that occur in the City and County combined. |
| Incidents Stratified by City and County | A count of incidents that occur in City and the County, shown separately. |
| Responses in City and County | A count of responses that occur in City and the County. |
| Responses Stratified by City and County | A count of responses that occur in City and the County, shown separately. |
| Responses by City Units into County | The percentage of responses made by ambulances assigned to City EMS stations into the County region. |
| Responses by County Units into City | The percentage of responses made by ambulances assigned to County EMS stations into the City region. |
| EMS 911 Calls Received | This is a count of EMS calls answered by EMS at the Combined Transportation and Emergency Communications Center (CTECC). |
| Count of Patient Contacts | This is a count of the number of times that ATCEMS makes actual contact with a patient. |
| Patient Transport Rate | This is the percentage of patients who are transported after a patient contact is made. |
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KEY RESULT AREA: EMERGENCY DISPATCH |
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Measure |
Description |
| Grade of Service | Measures the compliance of how quickly EMS answers 911-phone calls. |
| Call Processing Time | Measures the amount of time it takes to process a 911 call for emergency service. |
| MPD Protocol Compliance | Measures compliance to a national standard (Medical Priority Dispatch) for the triage of 911 calls. |
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KEY RESULT AREA: EMERGENCY RESPONSE |
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| Overall On-Time Rate - City/County | The percentage of incidents for which the City of Austin and Travis County meet response time goals. |
| Overall On-Time Rate - County Only | The percentage of County incidents for which ATCEMS meets its response time goals. |
| Overall On-Time Rate - City Only | The percentage of City incidents for which ATCEMS meets its response time goals. |
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KEY RESULT AREA: PATIENT ASSESSMENT AND CARE |
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| Measure | Description |
| ACS Aspirin Administration | The percentage of patients assessed by ATCEMS providers that present with Acute Coronary Syndrome (ACS) and receive aspirin. |
| Blood Glucose Test in Stroke | The percent of patients exhibiting signs and symptoms of a stroke who receive a blood glucose assessment by ATCEMS. |
| Cardiac Arrest Arrival at Facility with a Pulse | The percent of cardiac arrest patients who experience a return of pulses while in ATCEMS care prior to arriving at hospital. |
| STEMI Scene Time | The STEMI Scene Time the number of minutes that EMS remains on the scene with a STEMI Patient 90% of the time. |
| Stroke Scene Time | The Stroke Scene Time the number of minutes that EMS remains on the scene with a patient, who is showing signs and symptoms of a stroke, 90% of the time. |
| Trauma Scene Time | The Trauma Scene Time the number of minutes that EMS remains on the scene with a trauma patient 90% of the time. |
| Call-to-Door Time (STEMI, Stroke, and Trauma) | This is the average time that a patient experienced with EMS beginning from the time EMS answered the phone in the 911 center until the ambulance delivered the patient to the hospital. |
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KEY RESULT AREA: MEDICAL TRANSPORTATION |
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| Measure | Description |
| STEMI Alert Transport | The percentage of patients meeting STEMI Alert criteria that are transported to an appropriate STEMI specialty care facility. |
| Stroke Alert Transport | The percentage of patients meeting Stroke Alert criteria that are transported to an appropriate Stroke specialty care facility. |
| Trauma Activation Transport | The percentage of patients meeting Trauma Activation criteria that are transported to an appropriate Trauma specialty care facility. |
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KEY RESULT AREA: FINANCIAL AND BILLING SERVICES |
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| Measure | Description |
| Revenue Collected in Travis County Outside the City of Austin |
Total revenue collected by ATCEMS from incidents within Travis County outside the City of Austin. |
| Bill Processing Time | Average amount of time required to process an electronic patient care record (ePCR) into an invoice to be billed to an insurance carrier or directly to a patient. |
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KEY RESULT AREA: FLEET MANAGEMENT |
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| Measure | Description |
| On-Time Maintenance Performance | This indicator tracks the preventative maintenance being performed from an external department within the City of Austin on the ATCEMS fleet of vehicles. |
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KEY RESULT AREA: CUSTOMER SERVICE |
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| Measure | Description |
| Customer Satisfaction Score | A measure customer satisfaction among patients transported by ATCEMS. |
ATCEMS is constantly improving the methods in which we capture and report data. Due to this, there may be variation from reports prepared in the past.