Billing: What if I believe my drainage charge is incorrect?

City Code section 15-2-12 and City Code Chapter 15-9 Article 12 provide a process for requesting a review of your drainage charge and for adjusting your drainage charge, if warranted. The process includes an administrative review by the Director of the Watershed Protection Department and an administrative hearing by a hearings officer. There is more information about this process on the Drainage Charge Administrative Review web page.

Please call 512-494-9400 to initiate your request for administrative review.