Type: Request For Proposals (RFP) 
Status: Open  
Solicitation Number: RFP 1100 EAL3015 
Description: Temporary Staffing Services for the Contact Centers 
Summary: The Contractor shall provide Austin Energy with experienced and otherwise qualified inbound customer service representatives on both long- and short-term basis to staff the Austin 3-1-1 Contact Center and the Austin Energy Contact Center.  
My eResponse

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Basic Information
Contact Information
Authorized Contact Names:
Solicitation Specific
Elizabeth Lock
(512) 974-2500
Small Minority Business
Resources Questions:
Veronica Hawkins
(512) 974-7639
Dates, Times & Locations
Important Solicitation Dates:
Solicitation Published: 05/17/2021 07:20 AM
Response Due: Prior to 06/29/2021, 02:00 PM
Central Purchasing,  124 W 8th Street,  Austin, TX  78701
Room/Suite 308
Response Opening: 06/29/2021, 03:00 PM
Central Purchasing,  124 W 8th Street,  Austin, TX  78701
Room/Suite 308
Special Notes
Special Notes: Insurance is Required. Required
Packet Download Files
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File Description Type Date  
Addendum 5 pdf 06/14/2021   Download
Addendum 4 pdf 06/09/2021   Download
Addendum 3 pdf 06/02/2021   Download
Addendum 2 pdf 05/30/2021   Download
Addendum 1 pdf 05/20/2021   Download
Pricing Submittal xlsx 05/17/2021   Download
Exhibits A-E pdf 05/17/2021   Download
Solicitation Pack (Instructions, T&Cs, SOW) pdf 05/30/2021   Download
Cover Sheet pdf 06/14/2021   Download
Offer and Certifications docx 05/20/2021   Download
Associated Commodities
Description Code
Employment Agency and Search Firm Services (Includ 96130
Trade Summary
Description Category Code
Employment Agency And Search Firm Services (Includ Non-professional 96130