The City of Austin released its annual Information Technology highlights report today, July 8, showcasing achievements ranging from a new online plan review for general building permits to a laptop/tablet circulation kiosk.
From the kiosk, library customers may check out computers/tablets including Apple iPads, Chromebooks, MacBooks and Windows Ultrabooks.
These initiatives helped Austin be named one of the “Top 10 Digital Cities in the Country” by the Center for Digital Governance.
The report reviews the 2015 achievements of Austin’s municipal Information Technology organization and the professionals that work on delivering technology services and solutions to the City’s partners and the Austin community.
“Austin is a global hub of technology and innovation,” City Manager Marc A. Ott said. “And the City reflects that expertise as we work to serve our community and be an example for local governments around the world.”
“The advances and partnerships we’ve made in recent years continue us on a path toward our best-managed goal,” Ott said. “Using open government and open data as a launching point, we have become more innovative, more transparent and more seamless in working with the Austin community to create a more efficient and effective government.”
IT accomplishments pattern the goals of Austin’s public-driven Imagine Austin Comprehensive Plan which challenges the City organization to bring forward innovative services to meet future community needs.
The City created an IT governance framework in 2011 to engage the various City “businesses” with the organization’s IT leaders to define priorities for investment to improve work efficiencies. Since its inception, this governance model, which includes 15 departments, has helped to sharpen the focus on technology investments.
IT Governance has also provided oversight and guidance for the entire City organization through a technology strategy and definition of essential IT capabilities.
“I am pleased to release this report on behalf of the entire City organization,” Chief Information Officer Stephen Elkins said. “As technology becomes more pervasive in every aspect of the City of Austin, our City’s information technology organization recognizes that we have a huge responsibility to live up to our residents' and staff's expectations for innovative solutions.”
“While the pace of technology innovation continues to accelerate, we must do more than just IT,” Elkins said. “We must deliver an excellent customer experience, so our residents and City staff can meet the city's growing needs. After reviewing the report I welcome your input and let me know what we need to do in 2016.”