2020 Service Day changes begin the week of September 21
AUSTIN, TX – Austin Resource Recovery (ARR), a department of the City of Austin, will be changing the weekly trash, recycling and compost or yard trimmings collection day of roughly 9,400 customers (about 4.5% of all ARR customers) starting the week of Sept. 21 in an effort to rebalance existing routes.
ARR Director Ken Snipes said, “Our goal in rebalancing routes is to maximize route efficiencies by making fewer trips to the landfill and processing facilities, reduce wear and tear on our vehicles, shorten excessively long workdays for our collection staff and ultimately provide better customer service.”
Customers affected by the upcoming service changes have been notified by letter, email, postcard and with reminder door tags during the last few weeks. Those who are signed up to receive collection schedule notifications from the online My Schedule tool or from the Austin Recycles App will also receive notifications of their service changes through these tools.
ARR collection staff will follow the affected routes on both the previous and new collection days for four weeks after the transition begins, allowing for customers to adjust to their new service schedule. In the coming weeks, collection staff will place tags on any carts set out on the incorrect collection day to remind customers of the change.
For more information about Austin Resource Recovery services, including where customers can find a customized collection schedule, or see if they are affected by the service change, call 3-1-1, visit Austinrecycles.com or download the Austin Recycles App.
About Austin Resource Recovery
Austin Resource Recovery provides a wide range of services designed to transform waste into resources while keeping our community clean. Services include curbside collection of recycling, trash, yard trimmings and large brush and bulk items; street sweeping; dead animal collection; household hazardous waste disposal and recycling; and outreach and education. Austin Resource Recovery offers free, voluntary, and confidential consulting services to help Austin businesses reduce waste and comply with the City's recycling ordinances. In December 2011, the Austin City Council approved the Austin Resource Recovery Master Plan, which is the City's road map to Zero Waste. The City of Austin is committed to reducing the amount of waste sent to area landfills by 90 percent by 2040. Learn more www.AustinRecycles.com.