This indicator measures percentage of incidents for which the City of Austin and Travis County meet response time goals.
ESD 2 (Pflugerville Fire Department) deployed ambulances to respond to medical incidents within its jurisdiction beginning in January 2017. Incidents that do not receive an ATCEMS unit response (i.e., incidents managed solely by ESD ambulances) are excluded from department reporting. This filter is applied beginning in October 2017, retroactive to January 2017. Therefore, current figures may not match those published prior to this date.
Why is this important?
This indicator is a component of the overall patient experience and relates to the Institute of Medicine’s (IOM) six aims for improvement by providing timely, patient centered and efficient care.
Customers have an expectation for a quick response to their emergency. ATCEMS measures the overall percentage of calls to which we arrive on time.
This measure relates to our Strategic Goals for Service and Finance- S2, S3, F2, and F3:
S2: To have a service delivery model that best serves the needs of our community.
S3: To be an organization that puts service before self.
F2: To be an organization that provides value to the community.
F3: To provide quality cost efficient service to the community.