The Relief of Emergency Needs for Tenants (RENT) Assistance Program provides $25 million of direct rent assistance for Austin renters making a low income and have been impacted by COVID-19.
Rent payments are made directly to the landlord/property manager/property owner who is owed rent payments. More housing resources, eviction information, help with paying utilities and related housing services are available on the Housing Resources webpage.
NEED RENT HELP?
Tenant-Based Rental Assistance (TBRA) Program assists low-income families to move from homelessness to self-sufficiency by providing rental subsidies and case management support services. At this time, the Housing Authority of the City of Austin (HACA) is only accepting individuals that qualify through the Coordinated Assessment administered by the Ending Community Homelessness Coalition (ECHO), a centralized process designed to coordinate program participant intake, assessment, and provision of referrals. For more information on the TBRA program, visit the HACA website or call at (512) 477-1314.
Travis County Family Support Services Division provides rental assistance, but limits that assistance to once every 12 months and requires the applicant to register for workforce development, education, or job training services. For more information, visit the Travis County Family Support Services website.
Advocacy Outreach administers state grant funding to help the homeless pay for moving expenses or security deposits. Other financial aid, loans, or grants may be issued for rent or energy bills. For more information visit any of the organizations listed below:
- Catholic Charities of Central Texas (512) 651-6100
Catholic Charities Financial Stability Program helps families prevent homelessness and achieve financial security through case management, education and emergency financial assistance. Please contact Catholic Charities Financial Stability Program at 512-651-6100 with questions and to schedule an appointment.
- St. Matthew's Episcopal Church (512) 345-8314
- St. Vincent de Paul, St. Austin's Catholic Church (512) 477-9471
- Austin Resource Center for the Homeless, Inc. (ARCH) (512) 305-4100
- Travis County Family Support Services Division (512) 267-3245
- Texas Health and Human Services Department (HHSD) Dial 2-1-1 or (877)-541-7905
NEED HELP PAYING YOUR UTILITIES?
City of Austin Utilities—Austin Energy and Austin Water—provide Customer Assistance Programs to help customers facing temporary and long-term financial difficulties, as well as serious medical problems, who participate in certain state, federal, or local assistance programs.
Displaced families and individuals may be eligible for utility Customer Assistance Program Discounts that include waivers from electric and water customer charges, and discounts on electrical and water volume usage charges. To inquire about eligibility, visit the Austin Utility CAP website or call the Customer Care Call Center at 512-494-9400.
In addition, City of Austin Utilities provides assistance to customers who are having financial difficulties and are unable to pay their utility bill due to unexpected emergencies. The Financial Support Plus 1 Program partners with local churches and nonprofits to screen applicants, determine eligibility, and arrange for funding to be applied to the customer’s utility account. For more information about qualifying and through which community service agency you are eligible, go to the Financial Support Plus 1 website, or call Customer Care at 512-494-9400.