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Service Online Phone Contact

Find Community Service Programs for Community Court

Community Court offers community service programs for offenders. Find examples of projects and how to join here.
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Social services at neighborhood centers

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.

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512-972-5000 Health

Learn about MBE/WBE contract monitoring

Compliance monitors and enforces the City of Austin’s MBE/WBE program rules.

This review process includes reviewing solicitations, setting project goals, collaborating with a project manager to identify scopes of work, and verifying compliance plan information submitted by bidders and proposers on all phases of a project.

Compliance also conducts site audits, reviews payment requests, facilitates performance and payment issues, and determines final compliance with the program.

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512-974-7600 Small and Minority Business

Elections

The Office of the City Clerk is responsible for managing municipal elections and has a variety of resources for both the general public and candidates running for office.

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512-974-2210 City Clerk

Charter Bus Service Permit application

Want to apply to obtain a Charter Bus Service Permit for all vehicles with a passenger capacity of 16 or more? Complete and submit a Charter Bus Service Permit application.

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3-1-1 Transportation

Register your boat dock

City code requires proper addressing of boat dock structures on Lake Austin, Lady Bird Lake, and Lake Walter E. Long. The City of Austin's Boat Dock Registration Program improves boat dock visibility for public safety personnel when responding to emergency calls for service.

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Code Compliance

Floodplain models

Need hydrologic or hydraulic models for your project area in Austin? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

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512-974-2843 Watershed Protection

Music Proclamations

The City of Austin is incredibly proud of our local music culture, and every Austin City Council meeting includes live Music Proclamation Day performances during the lunch hour, which is broadcasted live on ATXN.tv.

Performers are bestowed the honor of a “Music Proclamation Day” with an accompanying certificate and their band name permanently included in the City calendar. These musicians will have their own City of Austin “Day” for the rest of their lives, and many have annual celebrations of their day with fans and supporters. 

To be considered, contact your City of Austin Council Member or the Mayor to make a request. To determine your Austin Council District, look up your home address, then contact the corresponding Austin City Council Member's office. Contact Greg Gonzalez for details.

Learn about other City of Austin Music Performance Opportunities for Austin-area musicians and bands.

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3-1-1 Economic Growth

CapMetro

CapMetro provides bus, rail and paratransit service throughout Austin. For information on schedules and locations, please visit them online at CapMetro.org.

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512-474-1200 Austin 3-1-1

Foster a pet

We rely on foster families to provide love and care to our most at-risk dogs and cats. Fostering is truly lifesaving! Here is everything you need to start a foster application.
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Personnel grievances

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

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3-1-1 Labor Relations

Business Expansion Incentive Program

To determine eligibility for an economic development incentive, please complete an Inquiry Form.

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512-974-6381 Economic Growth

Stay informed about the Repeat Offender Program

The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment was to ensure Austin renters are living in properties that meet minimum health and safety standards.

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Austin 3-1-1

View crime statistics

View crime statistics using CrimeViewer, a web mapping application that accesses crime information from the Austin Police Department (APD) police reports database.
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Information on accessibility issues and laws

The office dispenses information and referral services to the general public, businesses, and organizations. See the Americans with Disabilities Enforcement Program.

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512-974-3256 Human Resources

Conflict of interest questionnaire

Businesses and individuals doing business with the City need to file conflict of interest questionnaires with the City Clerk's office when a relevant conflict exists. The filed forms are online for public access.

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512-974-2210 City Clerk

Contact Code Connect

Contact Austin Code and talk to an experienced facilitator who can help you with general code questions, provide resource guidance and give updates on your existing cases. Code Connect is here to inform, guide and educate!

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512-974-2633 Code Compliance

AFD permits

The Austin Fire Department is responsible for issuing several different kinds of permits

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Fire

Visit Barton Springs Pool

Plan your trip to Barton Springs Pool, a three-acre swimming pool fed by underground springs in Zilker Metropolitan Park.
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Music on Hold

Music on Hold is one of the City's fun and unique ways of showcasing Austin’s great music—usually in sixty seconds or less. Anytime someone calls into the City telephone system and placed on hold, they will be listening to a well-curated and licensed playlist of Austin music. 

If interested in having a song featured on Music on Hold, contact Greg Gonzalez for details.

Learn about other City of Austin Music Performance Opportunities for Austin-area musicians and bands.

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3-1-1 Economic Growth