The Communications and Technology Management Department (CTM) provides Austin residents, internal City customers and external business partners with an excellent customer experience that delivers innovative business technology solutions to meet their information needs and business goals.
Communications and Technology Management is the City of Austin’s principal information technology department, and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, as well as continuous service improvement and solutions to enable the City's success.
To serve the needs of the community and the City, CTM works in partnership internally and with other departments' IT groups to deliver and sustain technology solutions across the organization. CTM also teams up with regional partners to improve public safety communication throughout Central Texas.
2016 Facts and Figures
315 full-time Information Technology employees
$87,896,136 Information Technology annual budget
Highlights and Achievements
Formed the Office of the Chief Information Security Officer and established Citywide Information Security governance model. The model includes architectural standards, policies and centers of excellence to support information governance, risk and compliance management throughout the City.
Implemented Office 365 which supports the City doing business anywhere, anytime helping to reduce traffic congestion and the carbon footprint for more than 7,000 City employees
Launched an enhanced, user-centered version of the Council Speaker Sign-Up System that allows people to sign up to speak at all City Council-related meetings and further enables their ability to access, participate and engage in community decisions.
Implemented Electronic Plan Review of General Permits, Residential Permits, Commercial Plans and Site Plans for the Development Services Department allowing contractors to submit plans electronically, thus eliminating thousands of visits to City offices.
Provided access for public comment remotely at a North Austin location allowing residents to address Council at City Hall during Citizen Communications via Skype.
Ranked No. 1 by the Sunlight Foundation for the City’s Open Data Portal.
Ranked fifth “Tech Savvy City in the Country” for municipalities with populations over 500,000.