The Communications and Technology Management Department (CTM) provides Austin residents, internal City customers and external business partners with an excellent customer experience that delivers innovative business technology solutions to meet their information needs and business goals.
Communications and Technology Management is the City of Austin’s principal information technology department, and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, as well as continuous service improvement and solutions to enable the City's success.
To serve the needs of the community and the City, CTM works in partnership internally and with other departments' IT groups to deliver and sustain technology solutions across the organization. CTM also teams up with regional partners to improve public safety communication throughout Central Texas.
2015 Facts and Figures
Managed more than 10,000 computers and 18,500 users on more than 1,200 servers.
149 new data sets were published on the City’s Open Data Portal.
5,620 service requests were automatically entered into the Maximo Work Order Management system via 311 for Public Works, Austin Transportation, and Watershed Protection.
Highlights and Achievements
The City of Austin was selected as a Top 10 Digital City by the Center for Digital Governance. The annual survey recognizes leading examples of cities using technology to improve services and boost efficiencies. This designation is in recognition of a variety of efforts from across the City of Austin to improve services through innovation.
Launched a citywide, 90-day, open-data participation plan that successfully led to the publication of 149 new datasets to the City Open Data Portal. The plan included an open-data inventory, training, workshops, public outreach and partnerships all intended to further the City’s Open Data Initiative (ODI) per Council Resolution 20111208-74.
Implemented a shared service by expanding responsibilities of the Communications and Technology Management (CTM) Service Desk to include taking calls for Austin Water and the Health & Human Services Department. The migration of the HHSD calls to the CTM Service Desk was presented to the Public Health Accreditation Board as a "Quality Improvement Initiative."