Austin-Travis County EMS is a professional healthcare organization that provides emergency medical services to the City of Austin and surrounding Travis County. We are a City of Austin department who partners with area first responders to provide assistance prior to our arrival; however, we are not part of the Fire Department or the Police Department. Being a third-city-service allows us to provide a much higher level of care and focus on doing one thing really well, out of hospital medical care.
UPDATE: Due to current response to COVID-19 (Coronavirus), the Austin-Travis County EMS Billing Office is suspending in person payments until further notice. To meet the needs of our patients, we will continue to offer an online payment option. You can also reach us via email at EMSBillingInfo@austintexas.gov
To make an online payment visit the payment portal at http://austintexas.gov/page/online-payment
Our billing staff will continue to check voice messages hourly and return all calls, however responses may be slightly delayed. Thank you for your patience as we continue work to serve our community.