Austin-Travis County EMS is a professional healthcare organization that provides emergency medical services to the City of Austin and surrounding Travis County. We are a City of Austin department who partners with area first responders to provide assistance prior to our arrival; however, we are not part of the Fire Department or the Police Department. Being a third-city-service allows us to provide a much higher level of care and focus on doing one thing really well, out of hospital medical care.
WINTER STORM URI UPDATE: The Austin City Council waived fees for EMS services during Winter Storm URI. If you received EMS services between February 12, 2021 and February 20, 2021, EMS will conduct normal billing practices to insurance companies, however patients will not be responsible for out of pocket expenses (co-pays/co-insurance, deductibles, etc.). If you have received an invoice for services during this time, please contact our Billing office at 512-972-7210 or EMSBillingInfo@austintexas.gov so we can resolve the matter immediately.
UPDATE: Due to current response to COVID-19 (Coronavirus), the Austin-Travis County EMS Billing Office is suspending in person payments until further notice. To meet the needs of our patients, we will continue to offer an online payment option. You can also reach us via email at EMSBillingInfo@austintexas.gov
To make an online payment visit the payment portal at http://austintexas.gov/page/online-payment
Our billing staff will continue to check voice messages and return all calls within 24 hours or by the next business day. Thank you for your patience as we continue work to serve our community.
Austin-Travis County EMS Notice of Privacy Practices in English
Austin-Travis County EMS Notice of Privacy Practices in Spanish
We charge a users fee, just like your doctor's office or the hospital emergency room. However, because we are a government agency we are able to keep our users fee low compared to private for-profit EMS providers. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or worker's compensation direct, so you can focus on a speedy recovery.
With Austin-Travis County Emergency Medical Services, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our EMS 911 center and on the ambulance.
Our Billing Office is open Monday thru Friday from 9:00am to 4:30pm. We can be reached via phone at (512) 972-7210 or email. All emails will be responded to within one business day.
Find answers to frequently asked questions about billing and medical records.