If you are a patient or family member, contact our Billing Office to give insurance information or inquire about a bill/account. Patients and family members can also contact the Billing Office to inquire how to obtained their personal medical records.
If you are an Attorney or Record Company wanting to obtain medical records and/or a billing statement as part of litigation or if you are a Law Enforcement agencies doing ongoing investigations, please contact Medical Records.
EMS Medical Records Requests
Medical Records FAQs
Special Events/Standby Services
Request Standy Services
Community Education and Injury Prevention
Email Community Education and Injury Prevention
Public Information Office
Our Public Information Office (PIO) is a 24/7 operation responsible for the release of department information to the media and citizens of Travis County via social media and other communication routes. Contact us via email, Like us on Facebook, Follow us on Twitter, and Subscribe to our YouTube channel.
To request Austin-Travis County EMS public records and/or information, please contact Open Records Requests
For legal inquiries or to submit a court ordered document please email EMS Legal Liaisons.